Mary Margaret De Vega

MARY MARGARET DE VEGA VIRTUAL ASSISTANT A professional with 2.5 years experience in customer service and 4.5 years in banking industry PROFESSIONAL SKILLS WORK EXPERIENCE Virtual Assistance Social Media Management Simple Web Design Content Marketing SEO Lead Generation Customer Service PERSONAL SKILLS Reliable Organized Detail oriented Time management Team player Fast learner Motivated CONTACT m:- e:-s: live:margaretdevega SOCIAL MEDIA CUSTOMER SERVICE REPRESENTATIVE Oct 2005 – May 2008 Convergys Philippines Services Corporation, Quezon City, Philippines ●Handle customer inquiries like account status, account records requests, and product information ● Resolve customer concerns about billing, performed basic technical troubleshooting, assisted in payments ● Assist immediate supervisor on tasks such as conducting meetings ● Help and mentor newly hired agents ●Maintain customer satisfaction ACCOUNTING ASSISTANT Jul 2000 – Jan2005 Banco De Oro Universal Bank, Bulacan, Philippines ● Performed control function in the branch ● Review and balance Statement of Condition ● Monitor and review check deposits for clearing ● Prepare and transmit reports to Philippine Clearing House Corporation ● Prepare and submit periodic reports ● Vouch for daily transactions ● Perform midday and end-of-day balancing ● Assist the General Services section ● Train newly hired accounting staff ● Perform other administrative duties EDUCATION AND TRAINING /imyourvirtualassistantmargaret FREELANCING COURSE TRAINING AND COACHING /imyourvirtualassistant /im_your_va /in/marymargaretdevega Filipino Virtual Assistance Academy March 2018 BACHELOR OF SCIENCE IN COMMERCE MAJOR IN ECONOMICS University of Santo Tomas Manila, Philippines-