Mary-Lyn Sagrado Manlupig

MARY-LYN S. MANLUPIG CUSTOMER SERVICE REPRESENTATIVE | CUSTOMER-CENTRIC TROUBLESHOOTER Critical Thinker | Resourceful | People Person Results-oriented, dependable VA with various history in determining client problems and troubleshooting possible risks. Consistently meets and exceeds productivity goals while resolving issues quickly. Adept at providing excellent customer service experience to maintain customer satisfaction and loyalty. CORE COMPETENCIES     Customer Support Router Technical Support Administrative Support Order Processing     Internet Research Transaction Management Data Entry & Administration Complaint Handling     Issue Resolution Communication Skills Analytical Skills Upselling Skills TECHNICAL SKILLS Microsoft Office (Word, Excel, PowerPoint), Google Docs, Google Sheets WORK RELATED EXPERIENCE TELEPERFORMANCE, Cagayan de Oro, 9000 Customer Service Representative 2018 – 2019  Employed proficient problem solving of complaints which exceeded average daily resolved calls.  Resolved customer issues quickly by aptly developing techniques and rapidly troubleshooting customer data connection without forwarding to the technical support.  Managed customer bill inquiries such as purchasing, tracking, and returning of electronic devices.  Swiftly mastered customers data plan and its inclusive features to ensure customer satisfaction. CONCENTRIX SERVICES CORPORATION, Cagayan de Oro, 9000 Technical Support Representative 2017 – 2018  Vastly managed difficult technical issues which required attention to detail and critical thinking including troubleshooting of Linksys routers and fixing internet connections.  Increased product sales by developing effective upselling techniques and facilitating product descriptions to customers. EDUCATION Mindanao State University - Iligan Institute of Technology, Iligan City, 2017 Bachelor of Science in Metallurgical Engineering