Mary Love Pestaño

MARY LOVE S. PESTAÑO P: - Cebu City, Philippines E:- SUMMARY OF QUALIFICATIONS Highly motivated and results-oriented professional with seven years of experience in accounting and administrative functions providing exceptional customer service and positive outcomes for the growth of the company. Possessing an exceptional stakeholder relationship management, interpersonal and communication skills. The roles I have taken developed my skills in critical thinking, communication, collaboration, teamwork, and planning. With my varied exposure and open-mindedness, I am excited about having the opportunity to work for a business that will allow me to prove myself as well as grow my skills and experience. Core Competencies/Areas of Expertise Highly Adaptable  Communication Skills  Attention to Details  Accounts Payable / Accounts Receivable  Collaborative Abilities Flexibility  Teamwork  Time Management  Organisational Skills  Documentation Technical Expertise: MS Word/Excel/Powerpoint SKILLS PROFILE Developed client relations management skills  Championed at delivering exceptional customer service and going beyond expectations to achieve the highest customer satisfaction, thus able to bring in customers; loyal and valuable customers from retail segment was also convinced to avail of the services when I moved to the banking sector  Emphatic personality and a good listener, quick to identify customer’s needs. Continuous improvement and strong work ethics; organisational skills  Keen attention to details in order to provide extraordinary service for customers.  Trustworthy, honest and adhere to professional standards. Excellent communication and interpersonal skills; teamwork abilities  Highly capable of working individually, but recognising the importance of team unity and collaboration to achieve the goals of the organization.  Effectively conveyed strategic plan to meet set goals.  Maintain strong communication between clients and colleagues to efficiently complete tasks. PROFESSIONAL EXPERIENCE Stanford Medical & Diagnostic Clinic, Inc.  Sep 2022 - Present Accounts Payable Specialist  Manages the company’s accounts payables utilising the company’s internal accounting system.  Processes invoices in timely manner ensuring accuracy of the reported details; communicates with suppliers for any concerns.  Schedules payments according to the maturity of the invoice, and reconciled with the supplier’s accounts.  Reviews and classifies intercompany expenses, issues payment confirmation and prepares supporting documents.  Maintains accurate and up-to-date accounts payable legers and performs account reconciliations while verifying the accuracy of the supporting data.  Collaborates with team mates and direct manager to provide help with ad hoc tasks contributing to a successful teamwork to achieve the overall goal of the department. Key Achievements:  Achieved the Accounting Department’s goal to maintain 100% on time payment from March 2023 to present. NATIONAL TEACHERS AND EMPLOYEES COOPERATIVE BANK  Nov 2021 – Mar 2022 Loans Assistant  Prepared billing for loans and savings deduction for reporting to regional officer.  Followed up remittance every last week of the month to check on deductions on client’s pay slip.  Completed debit and credit cash-related transactions.  Ensured accuracy in all processes and documentation and compliance with the bank’s rules and regulations. NATIONAL TEACHERS AND EMPLOYEES COOPERATIVE BANK  Mar 2019 – Nov 2021 Customer Relations Associate (Mar 2019 – Nov 2021)  Assisted in the filling up and accomplishment of the deposit application forms to ensure completeness of all details required. 1|Page Mary Love S. Pestaño      Resume Encoded the data from the filled-up deposit application form to customer account profile. Submitted duly accomplished deposit application form and specimen signature card to the authorized officer for approval. Undertook image processing of the depositor and obtained the client’s specimen signature for approval by the authorized officer. Organized the documents and filed the approved deposit application form in alphabetical and numerical order. Received and prepared checks for bills payment, and replenished the petty cash fund. Customer Relations Associate (Mar 2019 – Nov 2021)  Encoded in the bank’s computer system initial cash beginning, cash requisition from the cashier, and subsequent cash transfer to the casher in excess of the authorized limit.  Issued official receipts to acknowledge cash and checks received for loan payment, notarial fees, and initial and additional investments of teahers.  Processed deposits and withdrawal transaction of clients.  Adhered to the bank’s policies to authenticate all erasures and alteration on the withdrawal slip by the depositors.  Generated the Teller’s Blotter and Teller’s Proof Sheet, as well as prepared the necessary tickets to support the day’s entries after encoding all window transactions. NATIONAL TEACHERS AND EMPLOYEES COOPERATIVE BANK  Dec 2017 – Mar 2019 Branchlite Assistant  Evaluated loan applications forms and ensured all supporting documents for the loans applications are complete and correct according to the loans processing checklist.  Interviewed loan applicants and conducted credited scoring according to company standards.  Evaluated loan applicants for accuracy and completeness of requirements and endorsed to Head Office for approval.  Performed ad hoc tasks as requested by management. ADDITIONAL WORK HISTORY: GLARE MARITIME SERVICES.  Jun 2017 – Dec 2017 Administrative Staff RMD KWIKFORM INC.  Nov 2016 – Jun 2017 Office Secretary EDUCATION AND PROFESSIONAL DEVELOPMENT CEBU ROOSEVELT MEMORIAL COLLEGES Bachelor of Science in Commerce major in Business Management (2016) TRAININGS / VOCATIONAL COURSES: Customer Service On Business Process Outsourcing On the Job Trainee, City Savings Bank (Bogo branch) Anti-Money Laundering/Countering the Financing of Terrorism (AML/CFT) Training Workshop Counterfeit Detection Seminar ISO 9001:2015 Awareness Training REFERENCES Available Upon Request 2|Page