Mary Kristine Pamular

 MARY KRISTINE D. PAMULAR Address: Pkg.3 Ph.6, Camarin, Caloocan City Contact No.: - Email Address:- PERSONAL OVERVIEW Eager and willing to learn, hard working, can work alone or as a group with less supervision and with good public relation. Diligent. Excels in multi-tasking and in a fast-paced environment. Superior telephone, customer service, and average computer skills in MS Word, PowerPoint and Excel. EDUCATION Bachelor of Science in Business AdministrationSaint Clare College March 1999 Bachelor of Arts Major in Mass CommunicationSaint Clare CollegeMarch 2001 Nursing AssistanceSt. Augustine School of Nursing October 2007 WORK EXPERIENCES STARTEK PHILIPPINES DEC 2008 – JUNE 2014 Work Force Management – SpecialistAdmin tasks (schedule modification and plotting of segments). (May 15, 2013 – June 3, 2014) Uploading of New Hires data to eWFM and Lawson. Providing hourly/daily reports to Operations. Assisting WFM Supports by training them on how to extract data from eWFM, CMS and Lawson and present it to the leadership team. ____________________________________________________________________________________________________ Work Force Management - SupportQueue monitoring, plotting OT requests, coding RTA alarms, (May 2010- May 2013) average knowledge in EWFM, sending hourly and EOD reports, Proving updates to Operations with the daily KPIs. ____________________________________________________________________________________________________ Real-Time Support InternReal-time queue monitoring, adherence and skill change. ____________________________________________________________________________________________________ Customer Service Representative – AT&T Provides customer support/assistance for their mobile needs (Dec 2008-July 2009) about billing concerns.  Troubleshooting mobile phone concerns. PEOPLESUPPORTDEC 2007 – DEC 2008 Customer Service Representative  Provides customer support/assistance related to banking (Financial Account) information/concerns.  Up-selling. EPERFORMAX-­ Domestic Directory Assistance Rep – MCI/Verizon  Domestic directory assistant for USA, Canada and Guam. Customer Service Representative - PayPal  Provides customer support/assistance. Part-Time Initial InterviewerInterviewing applicants over the phone and check their qualifications. REFERENCES Irwin HinayonWFM Forecast AnalystStarTek Philippines- James GamadWFM ManagerStarTek Philippines-