Mary Kristian Lafrades

 Mary Kristian M. Lafrades Blk 13 Lot 20 Garnet St. Ph 6, Garden Villas 3, Malusak, Sta. Rosa City Email-Contact # :- Employment History AfterCollege Inc. Feb. 2016 – Sept. 2016 Position Title (Level) : Client Relations Support Does internet research, and data entry. Making sure that the information gathered is accurate and up to date before putting it in the database. Also handles phone and email inquiries. Kimura Realty Dec. 2015 - Aug. 2016 Position Title (Level) : Virtual Assistant / Lead Generator Updates client database by doing internet research and data entry. Generates leads, almost similar to appointment setting. Sitel Phils. Dec 2014 – Nov. 2015 Position Title (Level) : Customer Service Representative Takes care of customer’s billing and maintenance concerns for their home phone and internet services. Convergys Oct 2011 – Dec. 2014 Position Title (Level): Customer Service Representative/ Financial Consultant Customer Service Representative: Explains phone bill and does basic handset troubleshooting. Financial Consultant: Takes payment & payment arrangements for overdue accts. Genpact Philippines LLC Jan 2010 - Oct 2011 Position Title (Level): Process Associate Works as a phone banker for one of US's premiere banks. Does most teller transactions over the phone. Has undergone training for protecting customers’ privacy. Kenny Rogers Roasters July 2007 - Dec 2007 Position Title (Level): Take-out Cashier/ Hostess Take-out Cashier: Takes the guest's orders and assembles them; receives payment in cash and credit card transactions. ACCOMPLISHMENTS: *Awarded Best in Guest Relations for the month of August, 2007 Tokyo Tokyo May 2005 - Nov 2005 Position Title (Level): Cashier Takes the customer’s order and assembles them. Receives payment in cash. Jollibee July 2004 - Dec 2004 Position Title (Level): Cashier Takes the customer’s order and assembles them. Receives payment in cash. Educational Background Bachelor's/College Degree in Hotel and Restaurant Management (2009) College: ABE Int'l College, Philippines Personal Particulars & Preferences Date of Birth: 21 Dec 1986 Nationality: FilipinoGender: Female *I hereby certify the above information is true and correct. Mary Kristian M. Lafrades _________________________