Mary Juvylyn Sy

MARY JUVYLYN SY CUSTOMER SERVICE 1392 Villanueva St. Caliwest Residences, Lambakin Marilao, Bulacan, CP:-, email:- QUALIFICATIONS SUMMARY ● Experienced: Customer service professional with 6+ years in call centers and hospitality services ● Efficient: Adept at handling various calls on a daily basis, while consistently resolving client issues in a short time span ● Skilled: Possess exceptional customer service skills, with customers regularly commending on received support ● Bilingual: English – Native ; Able to provide clear customer service in this language. RELEVANT SKILLS Customer Service ● Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention ● Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells. ● Conducted end-to-end recruitment process. Technical ● Receive source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software ● Perform data entry and retrieval with software such as Microsoft Office (Word, Excel) and Zendesk ● Able to set up laptop, headphones, microphones, Skype, or any other chat client service to converse with customers and forward calls to supervisors. ● Used Compass and Daxtra for sourcing leads. Communication ● Remain cool during heated exchanges with irate customers and reach a peaceful resolution ● Persuade customers to listen to sales pitches and consider making ‘upsell’ purchases ● Process initial interviews with potential candidates. WORK HISTORY I-Lash Extensions Salon: Position:Aesthetician SM Megamall, Mandaluyong City Philippines (November 2009- July 2014) Alorica: Position:Customer Service Representative/Resolutions Team Account: Barclays Bank US Three Cyberpod Centris,Quezon City Philippines (November-) Magellan Solutions Outsourcing: Position: Customer Support Specialist Account: ShelterZoom CS Team Five Cyberpod Centris, Quezon City Philippines (September 2020- June 2023) PSG Global Solutions Position: Senior Recruiter Level III Account: Licensed Agents US (LAH) Standard Chartered, Ayala Ave. Makati City (June 2023 - O c t 2 0 2 4 ) EDUCATION: New Era University, Diliman Quezon City, Philippines Caregiver NC II, June- PROFILE: Date of birth: May 18,1987 Status: Married Religion: Iglesia Ni Cristo REFERRENCES: Kevin Tolero - (Manager of CS Team; ShelterZoom US) Rilani Longid - (Front End QA Tester- ShelterZoom US) ennifer Mangahas - (Operations Manager; PLDTph) Juan Paolo Libunao - (Learning Experience Leader; TaskUs Ortigas) Roselle Bueno - (Senior Recruiter Team Leader)