Mary Juvylyn Sy

I have over 9 years of experience in the BPO industry, primarily working as a Customer Service Representative across various channels including phone, email, and chat. Throughout my career, I’ve had the opportunity to support both B2C and B2B clients, including handling technical support for a tech account and working as a Support Specialist for a SaaS-based online document platform.

I'm familiar with CRMs such as HubSpot, and currently, I’m working as a Virtual Assistant for an Australian retail company, where I’ve been providing customer support for the past year via email and chat, using platforms like Gorgias, Shopify, and Amazon. Additionally, I’ve gained experience in recruitment, having worked as a Senior Recruiter III in a staffing company.

My diverse experience across customer service, technical support, e-commerce, and recruitment has helped me develop strong communication, problem-solving, and multitasking skills that I bring to every role I take on.