Mary Joyce Mondragon

MARY JOYCE M. MONDRAGON CAREER OBJECTIVE Motivated and detail-oriented professional with experience in customer service and sales.​ Skilled in handling client needs, problem-solving, and delivering quality results.​ Seeking an opportunity to contribute strong communication and service expertise to support company growth. EDUCATIONAL ATTAINMENT ACCESS Computer College – Associate in Computer Science​ Quirino Highway, Novaliches, QC​ 2012 – 2013 NIA Village High School​ Novaliches, QC​ 2008 – 2012 Blessed Redeemer Christian School​ Novaliches, QC​ 2005 – 2008 Del Nacia Ville 4 Elementary School​ Novaliches, QC​ 2002 – 2005 WORK EXPERIENCE Concentrix Philippines​ Customer Service – Google Ads Account Strategist​ September 2024 – November 20​ Assisted clients with account setup, optimization, and campaign guidance.​ Provided tailored recommendations to help businesses achieve marketing goals.​ Delivered proactive support to improve ad performance and customer satisfaction. Alta Resources Philippines​ Customer Service Representative (Inbound)​ July 2023 – July 2023​ Handled inbound customer inquiries with accuracy and professionalism.​ Assisted clients with account concerns and provided timely solutions.​ Delivered excellent service despite a short project duration. Sitel Philippines Manila​ Outbound Sales Representative​ September 2020 – April 2023​ Reached out to potential customers through outbound calls.​ Built trust by understanding client needs and providing value-based solutions.​ Consistently met sales targets in a high-volume environment. Concentrix Philippines​ Customer Service Representative (Inbound)​ September 2019 – February 2020​ Managed customer concerns with empathy and efficiency.​ Guided clients through processes and offered appropriate solutions.​ Maintained service quality while achieving call handling targets. We Prosper First Corporation​ Sales Representative​ January 2017 – December 2018​ Promoted products and services to prospective customers.​ Delivered persuasive presentations leading to successful conversions.​ Strengthened negotiation skills and built strong customer relationships. SKILLS Strong verbal and written communication​ Customer service and sales expertise​ Conflict resolution and problem-solving​ Proficient in MS Word, Excel, and PowerPoint​ Adaptable and quick learner CHARACTER REFERENCES Available upon request