Mary Joyce Mondragon

I’m a motivated and results-driven Customer Service and Sales Professional with several years of experience supporting clients in both inbound and outbound environments. Throughout my career, I’ve worked with leading companies such as Concentrix, Sitel, Alta Resources, and We Prosper First Corporation, where I developed a deep understanding of customer engagement, communication, and business growth strategies.

In my most recent role at Concentrix Philippines, I served as a Google Ads Account Strategist, assisting business owners and advertisers with campaign setup, optimization, and performance improvement. I provided personalized recommendations to help clients achieve their marketing goals while ensuring that every interaction delivered value and clarity. This experience strengthened my analytical and consultative skills, especially in understanding data-driven marketing approaches and translating complex information into actionable guidance for clients.

Prior to that, I worked as a Customer Service Representative and Outbound Sales Representative, where I consistently delivered excellent service by resolving customer concerns, managing inquiries with empathy, and driving sales through persuasive communication. My role at Sitel Philippines involved handling high-volume outbound calls, building rapport with clients, and closing deals by identifying their needs and offering tailored solutions. At Alta Resources, I further honed my ability to handle customer issues with professionalism and efficiency, even in short-term projects that required adaptability and quick learning.

My career began at We Prosper First Corporation, where I gained a strong foundation in sales and client presentation. This experience taught me the importance of confidence, negotiation, and relationship-building — skills that have carried through every stage of my professional journey.

I bring with me a solid set of skills, including customer service excellence, sales expertise, problem-solving, and conflict resolution. I’m proficient in Microsoft Word, Excel, and PowerPoint, and I’m highly adaptable to new tools, systems, and processes. What sets me apart is my ability to combine strong communication with a genuine commitment to customer satisfaction and business success.

I take pride in being proactive, dependable, and solution-oriented. Whether it’s assisting clients with technical processes, optimizing marketing campaigns, or delivering exceptional service in fast-paced environments, I always aim to exceed expectations and contribute to company growth.