Mary Joy Maureen Obguia

MARY JOY MAUREEN OBGUIA Virtual Marketing and Administrative Assistant To seek a fulfilling job in an industry that will allow me to fully develop my skills acquired and to be able to work as part of a team that will contribute to the company’s success. PROFILE Organized worker and good team player Flexible and trainable Motivated, Pleasant Personality, Cheerful and Hardworking Can do multi-tasking Have positive attitude EDUCATIONAL BACKGROUND CAP College Foundation, Inc. Graduated Bachelor of Science in Business Administration | 2018 – 2019 Mater Dei College Studied Bachelor of Science in Commerce Major in Management | 2005 – 2007 SYSTEMS CURRENTLY USING: Laptop and Dual Monitor Desktop Memory : 8GB RAM OS: Intel Core i5 Internet: 50Mbps PLDT Wired Connection and Globe Prepaid connection as back up ) Headset: Logitech ( Noise Cancelling Headset ) PROFESSIONAL SKILLS Excellent written and oral communication skills in English, Filipino, and Cebuano. Proficient in MS Word, Excel and PowerPoint. Good Problem Solving Skills. Proficient in using some of the best Customer Service and Sales / Marketing Software System and other task management tools like Zendesk, Amazon Seller Central, Sales Force, LinkedIn, Sales Navigator, Zoho, CRM. Has experience in helpdesk ticketing system Proficient in using some of the best Administrative and Dental software systems like Trello, Asana, Notion, MPC, DenGro, Google Calendar, Google Docs, Google Spreadsheet, Charts, Graphs and Drawing. RELEVANT COURSES WordPress Facebook Ads Social Media Management Virtual Assistant WORK EXPERIENCE AdministrativeAssistant Quality Dental Group | April 2021 –March 2023 Organize and schedule appointment for Directors and Manager's Meeting using Google Calendar, Zoom and Microsoft Teams. Collate and distribute mails using MailChimp and Gmail. Prepare and monitor invoices. Update and Maintain Office Policies and Procedures. Transcribe and take Meeting Minutes. Submit and reconcile data reports using Dental Software System like MPC and DenGro into Google Spreadsheet and Excel. Creation and Maintenance of Office Management Systems and Procedures. Deal with communications via email and telephone inquiries. Do the creation of Contracts, letters, documents and reports. Organize internal and external meetings and travel arrangements for manager and staffs. Maintain up to date HR, Operations, Marketing, Finance, etc. Perform other duties as needed. Assist Operations Manager and directors when needed. Liase with businesses, tradesmen and service providers. LeadGeneration/ EventsSpecialist Change3 Enterprises | March 2020 -April 2021 Conduct data validation calls for various campaigns and correctly disposition records that needs attention. Work with data researcher to get records updated or corrected . Correctly input data and utilize the CRM System, as well as use other campaign, data management and communication tools provided ( e.g. Vanillasoft, Zoom, Calendly, Skype ). Send LinkedIn invites or messages as directed by Team Leader or management. Read and adapt scripts to develop a lead pipeline and nurture the contacts. Take direction from leadership team and adapt to different techniques and tools for different campaigns. Qualify incoming leads, work with account strategy, nurture leads and do follow - up tactics. VirtualMarketingAssistant(Parttime) Arkad Management | February 2020 – October 2022 Answering customer's inquiry via email using Zendesk. Answering reviews and feedbacks in Amazon. Removing negative reviews. Working with ticket completion. Issuing a refund or replacement if needed. Ensuring customer satisfaction via email and sending follow up. RealEstateColdCaller(Part-time) Ozark's Home Buyer | April 2020 - August 2022 Calling list of prospective real estate sellers through calltools.com CRM to determine their interest level in selling their property to a local investor and entering data and notes collected from a prospective real estate seller into CRM. Building list of cash buyers. Skip Tracing and use property information look up tool. RetentionSpecialist&Sales The Healthy Back Institute | July 2019- February 2020 Communicate directly with customers and analyze their behavior. Find out what issues they are facing, how to improve the company's products and services. Gather information about customer complaints and develop a retention strategy based on customer's feedback. Build positive relationship with each customers. Develop and manage CRM, send emails and SMS. Analyze and utilize all necessary information, make adjustments if necessary and develop strategic plans. Work across the organization and collaborate with other team to develop and execute cancel save strategies. Apply end - to -end CRM strategies to winback existing customers and maintain high retention rate. Fraud Specialist American Express Account - Concentrix Philippines | August 2018 - June 2019 Monitor suspicious transaction activities and resolve fraudulent activities. Review high risk transactions of card holder. Identify fraudulent activities done on the credit card and handle the person involve. Make calls to financial institutions to verify that the information is a valid one then call the card holder to verify charges. QualityAssuranceAnalyst 411 Locals | April 2015 - November 2017 Review and monitor phone calls Set Standards, Create Guidelines and Procedures, Work Instructions Provides Coaching and Feedback to Sales Agents Provides accurate and timely report on a daily, weekly, monthly, month - to - date, year - to - date basis on call, productivity, availability and other key metrics Participate in calibration sessions and or employee communication tools