Mary Joy Maureen Obguia
$6/hr
Administrative tasks, Executive Assistant, Customer Service and Sales.
- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 36 years old
- Location:
- Tubigon, Central Visayas, Philippines
- Experience:
- 3 years
Websites
Other
About
- I have over 6 years of experience working in a Business Process Outsource Company ( Call Center ) before turning to Freelance.
- I am well versed in all areas of Sales, Customer Service and Relationship Management, Administrative Work ( Creating and Compiling Reports and SpreadSheets, Organize and scheduling meetings and appointments, editing documents and preparing communications via email, transcribing and taking meeting minutes ), Customer Retention, Winback Specialist, Fraud Analyst, and Quality Assurance Analyst.
- My first freelance job was with The Healthy Back Institute as a Retention and Sales specialist. My job responsibilities include, but are not limited to the following: Calling new and existing customers within the US, Canada, and UK in an effort to sell additional products and services, sending a follow – up and answering inquiries via email to ensure customer satisfaction, practicing sales ethical tactics to establish a strong personal relationship with each customer, discovering their goals to provide them the best supplements, products or services that meet their needs.
- I also had experience working on a flexible schedule with Arkad Management as a Virtual Marketing Assistant, my daily task includes: answering customer's inquiries via email using Zendesk, answering reviews and feedback on Amazon, removing negative reviews, working with ticket completion, issuing refund or replacement if needed, ensuring customer satisfaction via email and sending follow up.
- I worked for Change3 Enterprises as a Full-time Lead Generation / Events Specialist.
- My most recent job was with Quality Dental Group as Administrative Assistant. My daily task includes: Creating and Compiling Reports in Google Docs, Excel, and spreadsheets. Organizing and scheduling meetings and appointments for internal/external clients via Google Calendar, Zoom, and Microsoft Team. Organizing tasks in Trello and Asana. Editing documents and preparing communications via email. I can use basic tools for internal communications via Skype, Slack, and Google meet. Transcribing and taking meeting minutes and can perform other duties if needed. I am also managing their Google Drive and doing internal research.
- My first BPO job was with Qualfon Phils, Inc. as a Customer Service Representative for almost 6 months. I was assigned to a Telecommunications account in the US called Straightalk. I also worked for Sykes Asia Phils. for a year as a Customer Service Representative with AT&T. Then I became a Retention Specialist and a Sales Quality Assurance Analyst for 411 BPO for almost 3 years. They’re an SEO Company and we call small to medium size business owners in the US to sell marketing campaigns or platforms that would help them maximize their business visibility online. We call customers that have disconnected their accounts to reinstate them by performing thorough account research to identify service breakdowns and offer custom solutions for services. Finally, I was a Fraud Analyst / Customer Service Associate for American Express for almost a year. We help cardholders who had suspicious activities on their card.
- I am a Bachelor of Science in Business Administration graduate with over 5 years of experience in Sales and Customer Service. I can assure you that I am highly organized, can be easily trained, and am a fast learner.
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