Mary Joy L. Azote

I have vast Administrative Support and Customer Service experience that handles inbound, outbound, email, phone support, and live chat. I have wide experience of being an Ecommerce Virtual Assistant. I have worked with Amazon sellers in FBA, wholesaling, and drop-shipping for 6 years. I also have a vast experience in Zendesk, Slack, Jungle Scout, Trello, Basecamp, Helium10, Listing Mirror, Skubana, Feedback Genius, SellerLabs, Airtable, Tailwind, Etsy, eBay, Wayfair, Shopify, Walmart, Magento, and Asana. I have vast experience in Listing Management, listing profitable products on Amazon, order fulfillment, and confirming orders.

I also have experience in managing Facebook and Instagram pages. I have experience in research and data mining. I also create Amazon Seller Support cases, remove negative seller feedback and turn negative product reviews into positive ones, file reimbursements, create, track, and resolve shipments, print labels, manage inventory levels, and manage listings.

I have experience in product and supplier research. I have experience in Amazon PPC, Amazon Seller Central, Amazon Brand Registry, Vendor Central, Microsoft Excel, and other Microsoft and Google products. I have experience in filing and paying US sales tax returns. I'm also well-versed in FTP. I am experienced in Xero creating invoices and reconciling bank accounts. I have experience in contacting suppliers getting pricelists and scraping profitable products. I'm very good with supplier communication and adept in item numbers and SKUs. I also know how to upload flat files.

I work well with others and am available to work full-time. I can also work on rotating, graveyard schedules, and holidays. I have strong analytical and problem-solving skills. I am a very independent, patient, resourceful, optimistic, fast learner, and can work even without supervision. I am also time-conscious to guarantee my perfect attendance and meet deadlines. I'm the type of person who never gives up and will do my very best to deliver a good performance. I'm open to new ideas, a self-starter, and detail-oriented.

I can multitask and I'm very highly trainable, as well. I don't have ongoing engagements so I can assure you, I am able to work full-time. I'm available anytime.