Mary Joy Clapano

MARY JOY CLAPANO Credit Repair Specialist Customer Service Representative Amazon Product Researcher Davao City, Philippines, 8000-- Additional Skills About Me Pragmatist. Grounded person. Experienced in finding winning products to sell on Amazon. Great in dealing with customer service through chat, phone, and email. As a Dispute Specialist, I can help you improve your credit score by removing inaccurate Personal Information, Negative Accounts, and Hard Inquiries. I am a self-driven person and can work independently. Work Experience Adaptability Productivity & organization Responsibility Attention to detail Communication Skills Dispute Specialist November 28, 2022 September 29, 2023 Got Credit? Log in to Identity IQ to download the client's recent Credit Report from three different bureaus (Experian; Equifax and Transunion). Log in to Keap to pull up the client's profile Log in to Dispute Fox to compare the client's information and dispute all inaccurate information like Personal, Negative accounts, and Hard inquiries Identify clients' all negative accounts if their dispute reasons are Charge-off; Bankruptcy; Authorized user; Open or Closed Lates, Repossession; Open or Paid Collections; Foreclosures; and or Child Support Check all the creditors' names and accurate addresses Send the Equifax letters via Mailed with PrintFox Amazon Product Researcher August 2020 - Dec. 2021 FBA Label Private Identify a product Competitor metrics Sales Volume Ranking Review velocity Find a supplier for the products Keyword Researcher Customer Service Representative Nov. 2018 - June 2020 Best Products Choice September 2016 – September 2018 Doordash - (Center for Innovative Management Solutions) Phone Support Email handling Chat Support Marketplaces that I handle are Amazon, Walmart, eBay, Newegg, Rakuten, Google Express, and Best Choice Products Zendesk and NetSuite Connector tools to get the information of the customer Checking order status and their carrier while updating the customers Provide a FedEx return label Processed returns, partial and full refunds. Provide customer's Manual Instructions through their email. Order Placer Call the restaurants either fine dining or fast food Placing customers’ orders OP tool dispatch to get and know the information of our customer’s order. Ring Central tool so I can contact both customers and the restaurants. Processed our customer’s complaint and address it to proper escalation. Education- Bachelor of Management Science University of Mindanao in Tourism