About Me
An experienced asset in the BPO and Real Estate
industries as a Customer Service Representative and
Virtual Administrative Assistant.
Education
MARY JOY
BANGUANGA
CUSTOMER SERVICE
REPRESENTATIVE
Contact
Prk Mainuswagon, Brgy. Bata, Bacolod
City, Negros Occidental 6100
Bata National High School
A. Y. 2006 - 2007
Fourth Honorable Mention
Carlos Hilado Memorial State College
2007 - 2012
Consistent Dean’s Listee
Work Experience
Convergys Bacolod
April 2012 - April 2015
Customer Service Representative
--
Skills
Email Management
Customer, Sales, and
Technical Support
Leadership and Mentoring
Communication and
Teamwork
Provided quality customer service and sold
products over the phone
Assisted callers in general product inquiries,
basic billing concerns, and troubleshooting
cable, Internet, and phone issues
Camella Iloilo
June 2016 - May 2018
Bank Housing Loans Admin Officer
Processed Housing Loans applications with
affiliated banks
Screened prospective property buyers
Prepared Deeds of Sale and Contracts
Concentrix Bacolod
September 2019 - November 2020
Customer Service Representative
Provided excellent customer service and sold
other line of businesses via chat, provided
general product knowledge and
troubleshooting steps to customers on a twowindow chat boxes
MacMedia, LLC
December 2020 to July 2021
Lead Generation
Utilization of Google Docs, Calendar, and
Meet / Google Workspace
Basic knowledge and navigation of CRM
Tools
Managed emails, MS Outlook, MS Office
and tools
Outbound calls
Set up appointments
Basic knowledge and use of Calendly,
Zoho, Slack, and Canva
Triple E Realty
May 2022 - June 2023
Property Management Virtual
Admin Assistant
Screened prospective tenants and assisted
Managed property rentals
Provided customer service over the phone,
email, and text messaging
Managed emails
Assisted callers in finding a home that they
need
Generated excellent feedback from
applicants and tenants on Google reviews
Utilization of Google Docs, Calendar,
Microsoft Office, and Dropbox
Character References available upon
request
