Mary Joy Banguanga

Hi! I am Mary Joy Banguanga from the Philippines and am actively looking for a job.

I am experienced asset in the BPO and Real Estate industries as a Customer Service Representative for several years and Virtual Administrative Assistant with 2 years of experience.

As a customer service representative, I provided quality customer service and sold products over the phone, assisted callers in general product inquiries, basic billing concerns, and troubleshooting cable, Internet, and phone issues via inbound/outbound phone calls and chat.

As an admin assistant in the Real Estate Industry, I processed Housing Loans applications with affiliated banks, screened prospective property buyers, prepared Deeds of Sale and Contracts, and monthly gross amount of approved bank housing loans reports.

As an admin assistant for a Property Management company, I screened prospective tenants and assisted my client in their managed rental properties, provided customer service over the phone, email, and text messaging, managed emails, assisted callers in finding a home that they need, generated excellent feedback from applicants and tenants on Google reviews, and utilized Google Docs, Sheets, Calendar, Microsoft Office, MS Teams, and Dropbox.

As an admin and sales assistant for a media and website maintenance company, I was able to do Lead Generation, used Google Docs, Calendar, and Meet generally, Google Workspace as my main tool, had basic knowledge and navigation of CRM Tools, managed emails; utilized MS Outlook, MS Office and tools; did outbound calls, set up appointments via MS Teams, Google Meet, and Zoom, and incorporated basic knowledge and use of Calendly, Zoho, Slack, Canva, and other timekeeping/tracking tools.

I am confident that I have the skills, knowledge, and experience for entry to intermediate level virtual administrative assistant and looking forward to be a part of your growing team and contribute to the overall success of the company.