Mary Joy Anne Velasco

MARY JOY ANNE VELASCO Medical Biller/Coder E - @-q www.linkedin.com/in/mary-joy-anne-velasco-b1a88b358 9 Imus Cavite, Philippines SUMMARY EXPERIENCE Dedicated professional with 6 years of experience in customer service and remote administrative support, coupled with 3 years of expertise in risk adjustment coding. Proven ability to efficiently manage phone calls, email communications, and medical records with minimal supervision. Adept at delivering high-quality results, improving operational efficiency, and ensuring customer satisfaction in fastpaced environments. Strong attention to detail, organizational skills, and a commitment to accuracy in healthcare documentation and administrative tasks EDUCATION Bachelor of Science in Nursing (BSN) University of Perpetual Help System Dalta 04/2007 - 04/2011 Laspinas City Medical Coder Optum Global Solutions Customer Service and Billing Specialist Genpact LLC Medical coding (CPC certified) SPI Global Adaptability and Multitasking HIPAA Compliance Customer Service 05/2016 - 12/2021 Philippines • Assist customers in understanding charges, invoices, statements, and payment options. • Handle billing disputes and escalations by investigating errors and offering resolutions. • Ensure payments are posted correctly to customer accounts and resolve any discrepancies. • Set up and manage automated billing, installment plans, and recurring payments. • Investigate billing discrepancies, overcharges, and incorrect payments to provide accurate resolutions. • Protect customer information and follow confidentiality protocols. Customer Service Specialist Email G Phone communication Philippines • Analyze clinical documentation to extract and assign accurate ICD-10-CM diagnosis codes. • 1-3 years in medical coding focus on risk adjustment or HCC coding. • Ensure that all documented conditions are reported correctly to reflect the patient’s health status accurately. • Review physician notes, lab results, imaging reports, and other documentation to support coding decisions. • Apply Hierarchical Condition Category (HCC) coding to document chronic and severe conditions that affect risk scores. STRENGTH EHR Navigation 01/2022 - 02/2025 12/2013 - 03/2016 Philippines • SPi Global stands for Solutions, People, Innovation • Philippines' most globally recognized full-service BPO provider with a 34-year history of client satisfaction • Specialize in supplying contact center solutions that generate award-winning results • Primary role was to answer inbound calls in a timely and friendly manner • Evaluate problems and provide the proper solution to them COURSES Medical VA Cource Medical Billing Course Powered by  www.enhancv.com