Mary Jilyn Fabian

Mary Jilyn L. Fabian- - linkedin.com/in/customer-service-virtual-assistant Summary Experienced Virtual Assistant with a strong background in customer service. Skilled in managing customer inquiries and complaints, responding to customer inquiries in a timely and professional manner, and providing accurate and helpful information. Proficient in using customer service platforms such as Zendesk, Gorgias, and RichPanel. Excellent communicator and collaborator, able to work independently and effectively manage multiple projects simultaneously. A dedicated and proactive worker with a strong attention to detail and a commitment to delivering high-quality results. Experience Executive Virtual Assistant No-Bull Fitness Jul 2022 - Present (1 year 1 month) - Manage the calendar of the executive, ensuring that deadlines and meetings are scheduled and organized effectively - Onboard new fitness clients, conducting initial assessments and creating customized workout and meal plans. - Prepare and send daily motivation messages to clients to keep them on track with their fitness goals - Check and monitor workout and meal compliance for clients, providing feedback and support as needed. - Provide administrative support to the executive, including scheduling appointments - Communicate and collaborate with clients to understand their needs and goals and provide the best support Customer Service Representative TalentPop Oct 2021 - Mar 2023 (1 year 6 months) - Respond to customer inquiries in a timely and professional manner, providing accurate and helpful information - Process order entries, track orders, and manage returns and refunds through Shopify - Resolve customer issues and concerns, ensuring customer satisfaction - Provide exceptional customer service, building and maintaining positive customer relationships - Continuously monitor and respond to customer feedback and reviews, taking action to address and improve any concerns - Work collaboratively with the team to ensure timely and accurate order fulfillment and shipments Virtual Assistant Linked VA Oct 2021 - Mar 2023 (1 year 6 months) Mary Jilyn L. Fabian - page 1 - Manage and grow social media presence for clients on platforms such as Facebook, Instagram, and Linkedin - Basic photo and video editing using Canva to create visually appealing graphics and videos for social media platforms, and email marketing. Customer Support Associate Intrepid Sourcing and Services Limited Sep 2020 - Aug 2021 (1 year) Intrepid Sourcing and Services is an all-in-1 manufacturing company that helps our clients to design, develop & create awesome custom products. Product development and mass-producing unique products exactly as our clients imagined them are our main tasks. The overall goal is to make custom manufacturing, with all aspects from concept to logistics, reliable and accessible to anyone from startups to multinationals. - Handle customer inquiries via email, chats, and phone calls in a timely and professional manner, providing accurate and helpful information - Work closely with clients on manufacturing projects, providing guidance and support to ensure a smooth and successful outcome - Check client's project status, invoices, payments, and shipments, and follow up with clients to ensure that everything is on track - Communicate with clients regularly via emails, chats, and phone calls to provide updates on project status and address any issues that may arise English Second Language Teacher 51Talk Sep 2019 - Sep 2020 (1 year 1 month) 51Talk is the leading online English education platform from China that specializes in providing learners with live online English lessons. - Teach English as a second language (ESL) to students of all levels, from beginners to experts - Utilize a variety of teaching methods, including audio-visual aids, games, and other activities to create a fun and interactive learning environment - Assess student progress and provide feedback and guidance to help them improve - Check student's pronunciation, intonation, and grammar structure closely and provide constructive feedback to help them improve - Acquired TEFL (Teaching English as a Foreign Language) certificate Customer Service Representative FabFitFun Nov 2016 - May 2019 (2 years 7 months) FabFitFun is a subscription-based service that sends mystery boxes to members every season. - Address customer service inquiries in a timely fashion through various channels such as phone, email, and live chats through Zendesk. - Act as a liaison between the customer and the company, resolving customer complaints and issues in a professional and efficient manner Mary Jilyn L. Fabian - page 2 - Achieve and maintain a customer satisfaction rating of 98% or higher by providing excellent customer service Market Research Interviewer SSI Dynata Philippines Dec 2015 - Nov 2016 (1 year) - Conduct outbound calls to US citizens to gather data on specific events or services - Ask a set of structured questions to gather the necessary information, and record responses in a systematic manner - Input collected data into the company's data management system - Meet or exceed the daily/weekly target number of completed interviews Education North Davao Colleges Bachelor of Arts - BA, English Language and Literature/Letters Skills Personal Training • Contract Management • Nutrition • Fitness Training • Executive Calendar Management • Virtual Assistance • Data Entry • Video Editing • WordPress • Microsoft Office Mary Jilyn L. Fabian - page 3