MARY JHASTINE
C. RODAS
I am an experienced and dedicated Customer Service
Representative with a proven track record of delivering
exceptional service and building positive relationships with
customers. Over the course of my career, I have developed
strong communication, problem-solving, and organizational
skills that allow me to handle a wide range of customer
inquiries and resolve issues effectively and efficiently.
WORK
EXPERI ENCE
June 2024 - June 2025
Concentrix
Advisor I, Blended Support
Answering customers' inquiries regarding their subscription through chat or
inbound call.
--L11 Blk94 Ph9 Pkg8 Bagong Silang
Caloocan City, 1428
EDUCAT I ON-
CENTRO ESCOLAR UNIVERSITY
Bachelor of Science in Tourism
Management
Resolving issues and troubleshooting technical problems.
Handling customer complaints regarding their subscription’s billing.
-
January 2024 - May 2024
Westgate International
SACRED HEART ACADEMY
Underwriting Support
Creating and sending contracts to the customer for their loan application.
Following up regarding the missing requirements for their loan via outbound call.
Calling the customer back to remind them that they need to sign the contract if
they wish to continue their loan application.
September 2023 - January 2024
Collective Solution
Contact Center Associate II
Respond to customer inquiries and resolve their issues via email.
Assist customers with tracking shipments, and processing returns.
Provide product information and recommendations to customers.
Meet and exceed customer satisfaction goals and performance metrics.
June 2020 - April 2023
Alorica Teleservices Inc.
Team Manager
Communicating with team members, providing feedback and support, and
addressing any issues or concerns.
Leading and managing a team of employees, including setting goals and
objectives, developing strategies, and assigning tasks.
Monitoring team performance and providing coaching and development
opportunities to improve individual and team performance.
Taking chats that needs escalations after the agent tried to de-escalate the
customers.
Oct 2019 - March 2020
Collective Solution
Email and chat support Representative
OF NOVALICHES
Secondary
S KI L L S
Flexible with work
Teamwork
Time Management
Leadership
Effective Communication
Critical Thinking
Experience in Zendesk, ZOHO, Trello,
Salesforce, Live Engage, Gorgias and
Shopify
Knowledge with Communication
Software such as Slack, Microsoft
Teams
REF ERENCE
Ronnel Malate
Respond to customer inquiries and resolve their issues via email and chat.
Team Manager, Collective Solution
Assist customers with tracking shipments, and processing returns.
Phone:-
Provide product information and recommendations to customers.
Collaborate with other departments, such as shipping and billing, to ensure
timely and accurate order fulfillment.
Ajyl Liwag
Continuously improve customer service processes and procedures.
Team Manager, Alorica Teleservices Inc.
Oct 2017 - Dec 2017
Collective Solution
Email and chat support Representative
Phone:-
L ANGUAGES
Respond to customer inquiries and resolve their issues via email and chat.
Assist customers with tracking shipments, and processing returns.
Provide product information and recommendations to customers.
English
Collaborate with other departments, such as shipping and billing, to ensure
Tagalog
timely and accurate order fulfillment.
Continuously improve customer service processes and procedures.
