Mary Jane A. Quilaton
OBJECTIVE:
To find a job position that best suited to my specialization wherein my
knowledge and skills will be fully equipped in order to render a quality
service to the company.
EDUCATION
-
--ACHIEVEMENTS
• Academic Scholar
• Outstanding Quality Specialist
• Accenture Certified Quality
Associate
St. John Technological College of the Philippines
Bachelor of Science in Office Administration-
San Francisco High School
Misamis St., Bago Bantay, Quezon City, Philippines-
Toro Hills Elementary School
Project 8, Quezon City-
WORK EXPERIENCE/S
PERSONAL INFORMATION
• 29 years old
• 17/12/1991
• Single
• Filipino
• Roman Catholic
INTERNSHIP
Destileria Limtuaco & Co., Inc.
Receptionist / Stock Custodian
• November 2012 – March 2013
SKILLS
• Creative and Resourceful
• Good communication skills and
Computer skills
• Adaptive person with a desire to
learn new things
• Hardworking and dedicated
• Knowledgeable in MS Office
• Knowledgeable in Tableau tool
Accenture, Inc.
Junior Quality Lead
May 2020 - March 2021
• Evaluate individual and team results to identify specific opportunities and
periodically meet with coaches.
• Ensure all development tasks are met through planning, execution and
tracking.
• Oversee the team in all aspects of quality performance including
establishing metrics, applying best practices, and develop and processes to
ensure quality goals are met.
Platform Experienced QA Analyst
February 2017 – April 2020
• Provide data analysis to ensure adherence to requirements through data
collection, trend analysis, adherence tracking and report development
• Data collection and trend report strategies.
• Perform data entry and research in various systems and tracking tools.
• Apply knowledge of processes and related systems to assist in identifying,
assessing and resolving issues/problems.
Transaction Processing Representative
June 2015 – January 2017
• Execute repeatable core business processes and/or technical transactions
with a focus on efficiency, first-time quality and overall continuous process
improvement.
Vista Land and Lifescapes, Inc. / WE Collect
Customer Service Representative & Administrative Assistant
September 2013 – March 2015
• Provide and support superior service via phones and e-mail.
• Use the most appropriate way to communicate with different behavior
types on the telephone.
• Apply the proper telephone etiquette to satisfy various customer concerns.
