Mary Jane Palaganas

MARY JANE CARON PALAGANAS #16 I, The Symphony Towers, Tower 2, Sgt. Esguerra, Diliman, Quezon City, Metro Manila,--www.linkedin.com/in/maryjanecaron10 I’m a trained Amazon FBA Virtual Assistant with 2 years of experience in product research and product development. I also help Amazon sellers to grow their business by managing their store with efficient assistance, optimizing product listing, conducting product sourcing, providing customer service, optimizing PPC, and managing order and inventory. PERSONAL SKILLS ● ● ● ● ● ● ● ● ● ● Analytical skills Attention to Detail Time Management Problem-solving skills Creative and Goal-oriented Willing to learn and self-motivated Able to work collaboratively with teams Effective organization and planning skills Good communication and interpersonal skills Ability to work independently and manage priorities and workload within the general work schedule ● Knowledgeable in MS Excel, Office 365, MS Outlook, MS PowerPoint, MS SharePoint, and MS Word ● Knowledgeable in Helium10, Google Trends, Keepa, Amazon FBA Calculator, Jungle Scout, Canva, Skype, Zoom EXPERIENCE AMAZON VIRTUAL ASSISTANT OFP Outsourcing Services April 2019 - April 2021 SCOPE OF WORK PRODUCT RESEARCH ● Sourcing trending products and reputable suppliers who can give a good price for quality products ● Researching competitor products, promotions, marketing strategies, and pricing and generating reports based on gathered data ● Analyzing and evaluating profit performance of products, profitability trends, and pricing strategy PRODUCT LISTING OPTIMIZATION ● Optimizing product listings and SEO enhancement ● Creating product titles and descriptions that are informative and catchy enough to entice customers to purchase your products INVENTORY AND ORDER MANAGEMENT ● Processing order refund requests and making sure that valid refund requests are fulfilled ● Selecting the best vendors and suppliers, arranging terms of payment and managing purchase requests CUSTOMER SERVICE TASKS ● Helping customers with their orders, shipping, and other questions through chat, phone, or email ● Replying to positive customer feedback and dealing with negative feedback SPONSORED ADS OPTIMIZATION ● Setting up campaigns or PPC ● Analyzing reports about the campaign such as keywords, impressions, click-through rate, cost per click, advertising cost of sale, and total sales ACCOUNT MANAGEMENT ● Tracking important store and customer data such as customer retention, revenue, and average order value INTERNATIONAL PROGRAM ADVISOR December 7, 2017 – April 23, 2020 Health Carousel Philippines, Inc. ● Work closely with newly signed candidates to ensure clear understanding about the contract, program, requirements and onboarding process ● Coordinate with recruiters regarding contract and onboarding concerns ● Attends to candidates queries and concerns and communicates on a regular basis with the candidates to keep them engaged and minimize attrition ● Prepare and ensure completeness of employment documents as per established timeline ● Coordinate candidate IELTS Exam schedule, client interview, and visa application ● Collect and monitor required documents from candidates ● Influences / motivates / inspires candidates to comply with requirements ● Assist other team members on the process, lacking requirements, application progress before endorsement ● Participates in setting monthly goals and developing departmental KPI ● ● ● ● ● ● Supports marketing and promotion Update candidate data and monitoring spreadsheets Take minutes during meetings Prepares reports by collecting and analyzing information Maintaining and organizing files, requirements and other documents for US Embassy Act as liaison between Immigration Lawyers and candidates CUSTOMER SERVICE REPRESENTATIVE July 11, 2016 – October 6, 2017 Sykes Asia Inc. - Makati City ● ● ● ● ● Open and maintain customer accounts by recording account information Manage large amounts of incoming calls and resolve complaints via phone Identify and assess customers' needs to achieve satisfaction Provide accurate, valid and complete information by using the right methods/tools Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution ● Follow communication procedures, guidelines and policies ● Go the extra mile to engage customers ● Take payment information and other pertinent information such as addresses and phone numbers INSTRUCTIONAL SPECIALIST /ONLINE ESL TEACHER January 4, 2016 - June 1, 2016 ABC360 - Baguio City ● ● ● ● ● ● Preparing lesson plans in accordance with students' learning needs Designing and presenting educational material Tailoring lessons to accommodate differences in learning style and speed Evaluating students' progress Preparing and disseminating progress reports at regular intervals Remaining knowledgeable about and respectful of cultural differences within the classroom ● Assisting students with their technical difficulties, where possible EDUCATION Bachelor of Arts (B.A.) - Communication Saint Louis University, Baguio City Jun 2012 - Jun 2016