Mary Jane Palaganas

SCOPE OF WORK

PRODUCT RESEARCH

• Sourcing trending products and reputable suppliers who can give a good price for quality products
• Researching competitor products, promotions, marketing strategies, and pricing and generating reports based on gathered data
• Analyzing and evaluating profit performance of products, profitability trends, and pricing strategy

PRODUCT LISTING OPTIMIZATION

• Optimizing product listings and SEO enhancement
• Creating product titles and descriptions that are informative and catchy enough to entice customers to purchase your products

INVENTORY AND ORDER MANAGEMENT

• Processing order refund requests and making sure that valid refund requests are fulfilled
• Selecting the best vendors and suppliers, arranging terms of payment and managing purchase requests

CUSTOMER SERVICE TASKS

• Helping customers with their orders, shipping, and other questions through chat, phone, or email
• Replying to positive customer feedback and dealing with negative feedback

SPONSORED ADS OPTIMIZATION

• Setting up campaigns or PPC
• Analyzing reports about the campaign such as keywords, impressions, click-through rate, cost per click, advertising cost of sale, and total sales

ACCOUNT MANAGEMENT

• Tracking important store and customer data such as customer retention, revenue, and average order value

PERSONAL SKILLS

• Analytical skills
• Attention to Detail 
• Time Management
• Problem-solving skills
• Creative and Goal-oriented
• Willing to learn and self-motivated
• Able to work collaboratively with teams 
• Effective organization and planning skills
• Good communication and interpersonal skills  
• Ability to work independently and manage priorities and workload within the general work schedule 
• Knowledgeable in MS Excel, Office 365, MS Outlook, MS PowerPoint, MS SharePoint, and MS Word
• Knowledgeable in Helium10, Google Trends, Keepa, Amazon FBA Calculator, Jungle Scout, Canva, Skype, Zoom