Mary Jane Lacerna

MARY JANE B. LACERNA --Cagayan de Oro City 9000 Philippines PERSONAL PROFILE ● Age: 42 yrs. old ● Sex: Female ● Date of Birth: Oct 11, 1980 ● Place of Birth: Philippines ● Citizenship: Filipino ● Religion: Roman Catholic EDUCATIONAL BACKGROUND ● College: Bachelor of Arts Major International Studies 97-2001 ● High School: Immaculate Conception College La Salle 93 - 1997 ● Elementary: Misamis Annex Elem. School Philippines SKILLS ● Calendar Management ● Social Media Management ● Email Management ● Canva ● Trello ● Wix ● Buffer ● Microsoft Office/Excel/PowerPoint ● GTM/Zoom ● Quickbooks Online ● Amazon VA ● Airbnb, VRBO, Booking.com ● Streamline JOB EXPERIENCE Real Estate Virtual Assistant March 2022 – February 2023 ● Accurately and thoroughly prepare new lease documents or new amendment to draft in accordance with the instructions provided by the Director of Lease. ● Thoroughly cross-reference details on the instructions, application, and the prepared lease to ensure precision. ● Ensure all instructions received are acted upon within the same day or advise the Director of Lease immediately if this will not be possible. ● Assist The Director of Lease on the financial reports by updating the Portfolio Tracking sheet on a monthly basis. ● Update our reports on a monthly basis the Security Deposit, Rent roll, Aging report ● Double check tenants their terms lease expiration ● To calculate commission breakdown for the Broker/Agent ● Assist Director of Lease for the Revenue forecasting project. Freelance Reservation Agent June 2021 – January 31, 2022 • Assisting and advising customers who may be choosing from a variety of accommodation options. • Making reservations for customers based on their various requirements and budgetary allowances. • Checking the availability of accommodation on the customers’ desired travel dates. • Helping plan travel itineraries by suggesting local tourist attractions and places of interest. • Processing payments and sending confirmation details to customers. • Sorting out any issues that may arise with bookings or reservations. • Selling and promoting reservation services. • Answering any questions customers might have about the reservation process. • Up-selling, when appropriate, by informing customers of additional services or special packages, travel insurance • Providing support to customers who may need to amend or cancel a reservation. ● Attend to guest complaint or request and send maintenance or housekeeping staff. ● Provide customer service to the guest Virtual Assistant January 2021 – May 2021 • Act as the point of contact among executives, employees, clients and other external partners • Manage information flow in a timely and accurate manner • Manage executives’ calendars and set up meetings • Format information for internal and external communication – memos, emails, • Take minutes during meetings • Screen and direct phone calls and distribute correspondence • Organize and maintain the office filing system DYNATA USA – Davao City Temporary – WFH Market Research (3 months project) August 2020 – October 2020 ● Systematic and objective identification of collecting sound information, analyzing the results to improve marketing decisions. Basically, it’s the function which links the consumer, customer and public to the business which offers products or services through information used to identify and define the consumer market. CMI Leisure - USA Senior Receptionist/Administrational Job 6 October 2019 – 12 May 2020 • Assist Chief Purser for the ship’s clearance documents such as printing of manifest, passport required, guests and crew shore passes depends on each port requirements • Assist Chief Purser for crew movement, payments, rotations, flights and requests. • Prepare postcards and letters to be handed over to ship port agent before departure. • In charge for Secretarial jobs from Captain, Cruise Director and other departments. • Once received the Guests final manifest from Chief Purser for the upcoming charterer from Shore side email. Print Passenger Manifest thru excel file. Highlight all necessary info for request. Once finished checking all details and requests. Send it to Chief Purser for importing to Rescom Reservation. • Continue doing the charterer checklist such as Printing of cabin card of embarking passengers and crew, make cabin lists as per manifest, do special request includes dietary, bed configuration, table reservations, etc. • To send to all concern departments the Cabin lists, Special requests, dietary requests, Special needs, Repeater’s passengers, medical attention for doctor, arrival guests by name. • Usage of Rescom to credit cards registration and payments. • Handling of passenger’s complaints, request and questions. • Call-outs for maintenance via Reception log sheet • Provide daily activities programs, maps, and daily mails copies for guests and crew. Itemize and prepare all Lost and Found items have them boxed and ready at the end of the cruise for sending to Customer Relations Department Five Star Marines Agency Malate, Manila Salen Ship Management (Expedition Vessel) - Worldwide M/S Hebridean Sky - Receptionist/ Administrational 1 November 2018 – 9 May 2019 M/V Island Sky - Receptionist/ Administrational February 2018 to August 2018 December 2015 to October 2016 Singa Shipping Company M/V Star Pride - Receptionist Windstar Cruises - Worldwide January 2017 to October 2017 Magsaysay Maritime Incorporated P&O Carnival Australia – M/V Pacific Dawn and M/V Pacific Pearl Receptionist 1st contract July 2014 to Jan 2015 2nd contract Mar 2015 – Aug 2015 Magsaysay Maritime Incorporated P&O Carnival Australia - M/V Pacific Jewel and M/V Pacific Pearl Buffet Stewardess 1ST contract May 2011 - Jan 2012 2ND contract April 2012 - Nov 2012 3RDcontract September 2013 –Feb 2014 On Call Onboard Vessel Training Facilitator 2GO Travel/Superferry passenger vessels March 2008 - November 2008 – June 2010 Manila, Philippines Assistant Junior Receptionist M/V Balmoral Fred Olsen Cruise Lines November 2008 - September 2009 Front Desk Officer MV Superferry 19 June 08 to September 2008 Manila, Philippines LANDBASE WORK EXPERIENCE Assistant Dining Supervisor Honeybaked Food Restaurant Freelance English Tutor (Koreans Students) July 2007 - March 2008 Manila, Philippines Receptionist Colliers International Philippines Inc. (MNC) May 2007 - Sept 2007 Makati City, Philippines Housekeeping Staff Discovery Hotel and Restaurant June 2005 – March 2007 Cagayan de Oro, Philippines Sales Secretary/Pr Coordinator Golden Tulip Al Jazira Hotel & Resort December 2003 - May 2005 Abu Dhabi, United Arab Emirates Receptionist/Technical Assistant Limketkai Manufacturing Corporation October 2001 - November 2003 Cagayan de Oro, Philippines