Mary Jane Lacerna

I am a real estate VA in commercial real estate. I worked directly with the Director of Leases. I performed many administrative tasks such as drafting lease documents, proofreading financing documents for accuracy, updating the portfolio tracking sheet which the client use to track every deal in her portfolio, research projects, expense reports, timesheets, invoices, and all additional support requests.

I have eight years of experience in the hospitality industry as a Customer Service/Administrative assistant. I directly communicate with the guest's inquiries and complaints.

I assist guests during check-ins and check-outs. I communicate with cleaners and maintenance staff. I print guests' invoices for their onboard spending and Accept payment. I perform various administrative tasks per instruction from the Chief Purser.

I have been a reservation agent in a short-term/vacation rental.

I answer inbound calls from guests who want to book their cabins based on their various requirements and budget. I assist guests during check-ins and check-outs. I communicate with cleaners and maintenance staff. I perform various administrative tasks per instruction from the Reservation Supervisor. I assist 3rd party booking Airbnb, VRBO, Expedia, and booking.com.

I have gained experience with Quickbooks online for invoicing.