Mary Jane Estigoy

MARY JANE R. ESTIGOY B46 L15 Chives St., Robinson Homes East Antipolo City- /- JOB OBJECTIVE  To learn and gain in that field that shall enhance my skills in interpersonal communication  To apply my knowledge and skills in a prestigious company in any field that shall improve my skills  To contribute my best in a company by imparting my skills and talent that shall re-shaped by experiences PERSONAL INFORMATION  Birthdate: September 26, 1984  Sex: Female  Religion: Catholic  Civil Status: Single  Citizenship: Filipino QUALIFICATIONS AND SKILLS  Outstanding Communication skills  Professional as well as friendly with team members  Good computer knowledge  Dedicated, hardworking, and willing to learn and explore new horizons  Ability to adapt to a fast-paced working environment  Knowledge of Microsoft Applications and Google Suite  Knowledge and experience in Tools like Salesforce, Shopify, Zendesk, Slack, and SAP EDUCATIONAL BACKGROUND Tertiary  Trinity College of Quezon City -)  BS ACCOUNTANCY Secondary  Antipolo Lady of Lourdes School -) Primary  Sta. Rosa Parochial School -) WORK EXPERIENCES  Alta Resources (Sept 2020 – June 2022) (Adidas) Chat and Email Support  Works for a US Ecommerce company        Provides real-time assistance through chat Answering emails and addressing customer concerns or queries Process Order Cancellation, Refund, and Tracking Update Provides Order Status, Vouchers, and Gift Cards Updates Member’s Gift Points Communicate with the couriers like FedEx, Pitney Bowes, and USPS Follow up with customers and ensure all support tickets are closed and completed by the end of each week  VA Customer Service and Admin Assistant (Feb 2021 – March 2022)  Perform various customer service-related and administrative task  Update product Information for an Ecommerce company  Adding new products, writing descriptions/Copywriting  Send follow-up emails to customers  Handle social media marketing  engage with customers and audience in a timely manner through online chat, email, and social media channels while delivering a memorable and meaningful client experience  review the client’s Business Page and run the analytic report  Telemarketer, Cold Caller, and Appointment Setter (June 2021 – Dec 2021) - Present the company’s product and service to clients  Call potential clients to arrange appointments for our consultants to attend  Get client's details and update their records in the Company’s database  Send marketing emails to potential clients  Concentrix (May 2019 – Sept 2020) (Samsung US) CSR and Technical Support Representative  Works for a US consumer electronic company  Provides customer service and creates a ticket  Resolves and closes tickets  Assist customers with their sales and technical inquiry and issues for TV, DVD, Bluray Player, and Soundbars  Book service repair for a residential, apartment complex, and business offices  Check Service Center’s availability and follow up on repairs  Provides post-sales service  Salmat Services (Feb 2016 – Jan 2019) (Panasonic Australia) Email Management, Sales, CSR, and Technical Support - Works for an Australian consumer electronic company - Provides technical information on products that they want to purchase - Creates data for customer’s information using CRM - Answer email and inbound queries and makes outbound calls if necessary - Process refunds, changes, replacements, returns, and cancellation of orders - Update shipping, respond to phone calls and email inquiry - Answer open tickets and solve cases - Coordinate with Service Centers to follow up on appointments or repair - Provides Sales Service (Warranty)  Startek Philippines (Sept 2015 - Feb 2016) (Time Warner Cable) CSR, Sales, and Technical Support - Assists customers with any concerns related to their cable service - Provides Technical Assistance to US Clients - Offer additional channels or subscription upgrade - Book Technician service call - Offer subscription upgrade  The Results Manila (March 2014 – October 2014) (SiriusXM) Outbound Sales - Contacting leads provided by the company - Sells Radio subscriptions to customers all over the US - Convert each call into Sales and process their subscription - Ensure the service is working on their devices  Teletech (Aug. 2013 – Feb 2014) CSR, Sales, and Technical Support - Assists customers regarding any related concerns especially billing for cable customers - Sells premium channels and upsells subscription - Provide technical assistance or troubleshooting steps for the subscribers - Contacts the technician to follow up on the status of the repair  US Autoparts (May 2012 – July 2013) (US Autoparts) Inbound/Outbound Sales Associate - Sells Auto parts to customers in the US and other countries - Provides information on a part that they need for their automobile - Fulfill Orders, Check stock availability, and contacts couriers if needed - Do price comparisons on other websites and give the customer the best deal possible - Does customer service and provides tracking details to customers - Checking stock availability and contacts couriers if needed - Websites that we worked on are autopartswarehouse.com, usautoparts.com, and carparts.com  Virtual Assistant for Shopify (February 2011 – May 2012) Email Support, Customer and Sales Representative - Answer customer’s email inquiries in a timely manner - Provides information on a product that the customer wants to purchase - Create customer data through the system - Sourcing, listing, and writing effective product descriptions - Checking of inventory and stock availability - Send various emails to customers and vendors  Telus International Philippines (June 2007 – January 2011) Customer Interaction Associate Level 2 - Work as a Mentor for quality and aht - Handles a set of the team who needs help in both quality and aht - Assists team captain with administrational tasks - Initiates initiatives for the team and the account itself - Serves as the team point person whenever the team captain is not around - Member of the account’s front liner for client calibrations References are available upon request. I hereby certify that the above information is true and correct to the best of my knowledge and belief. Mary Jane R. Estigoy