Mary Jane Apa

MARY JANE APA, LPT Sambag 1, Cebu City 6000 |-| - WORK EXPERIENCE Shimons Express​ ​ ​ ​ ​ ​ ​ ​ Remote (US Based) Team Manager | Dispatcher | Logistics Officer | Executive Assistant to CEO | Trainer​ April 2024 - Present ●​ Direct day-to-day logistics operations: order entry, dispatch scheduling, and last-mile delivery coordination. ●​ Optimize delivery routes and allocate driver assignments to ensure on-time service across multiple regions. ●​ Lead a remote logistics team, monitor and enforce service-level accuracy with minimal errors. ●​ Coordinate with 3PLs providers, drivers, and clients to ensure seamless operational execution. ●​ Serve as Quotations Officer—prepare accurate rate sheets and customized service quotations for customers. ●​ Provide support to the CEO, contribute to strategic planning and documentation of logistics processes. ●​ Develop essential internal materials including SOPs, pricing matrices, driver manuals, and dispatch guides. ●​ Train and continuously upskill the team to keep pace with operational demands and industry standards. ●​ Handle issues - late deliveries, driver concerns, and escalations - ensuring quick and professional responses. ●​ Collaborate within admin, customer service, and finance teams to better end-to-end logistics workflows. Accenture Philippines Inc​ ​ ​ ​ ​ ​ ​ IT Park, Lahug 6000 Customer Service New Associate​ ​ ​ ​ ​ ​ August 2023 - December 2023 ●​ Delivered customer support in a high-volume contact center environment focused on telecom services. ●​ Strengthened customer relationships while troubleshooting service issues and promoting retention. ●​ Participated in corporate engagement initiatives fostering collaboration and cross-cultural awareness. Techmahindra vCustomer Philippines​ ​ ​ ​ ​ ​ IT Park, Lahug 6000 Customer Service Representative ​ ​ ​ ​ ​ ​ May 2021 - December 2021 ●​ Provided technical and service support to clients with consistent satisfaction scores and high compliance with service-level agreements (SLAs) for a logistics company. ●​ Awarded "Best in NPS" and "Best in CXS" during the onboarding phase for excellence in customer service. EDUCATION Cebu Normal University | College of Teacher Education​ ​​ Osmeña Blvd, Cebu City 6000​ Bachelor of Secondary Education Major in English | Magna Cum Laude (GWA 1.4393) ●​ Relevant Training: Technical Writing | Organizational Communication | Pedagogical Methods & Team Leadership | Documentation and Process Development ●​ Honors & Certifications: Consistent Dean’s Lister -) | Copyright Holder: Wither: A Collection of Poems (2023), Certificate No--A | Research on instructional frameworks and process validation tools TRAINING & PROJECTS Shimons Express – Internal Process Development ●​ Created the company’s pricing structure, route planning matrix, and dispatcher SOP documentation. ●​ Designed onboarding and training modules for remote dispatch and logistics coordination roles Accenture Philippines – Pre-Process Training ●​ Enhanced communication, negotiation, and multitasking skills through scenario-based simulations aligned with logistics support and BPO expectations SKILLS Logistics & Operations: Dispatch Management, Route Optimization, Quotation Handling, 3PL Coordination, Delivery Monitoring Tools & Systems: Microsoft Office (Word, PowerPoint, Excel), Slack, Email Management, Samsara, Unishippers, Canva, CRM Tools Other Skills: Team Leadership, Document Creation, Administrative Support, Process Design & Implementation INTEREST ●​ Logistics Technology & Automation | Process Improvement & SOP Design | Training & People Development | Community-Based Projects and Advocacy | Graphic Design for Operational Documentation