Mary Jane Apa

My name is Mary Jane Apa, and I’m a remote administrative and dispatch professional based in Cebu City, Philippines, with hands-on experience supporting U.S.-based operations in logistics, transportation, and customer service. Over the past few years, I’ve developed a strong foundation in dispatch coordination, executive assistance, customer communication, and compliance support, with a focus on accuracy, adaptability, and excellent service.

Currently, I work full-time as a Team Manager and Executive Assistant to the CEO of a U.S.-based logistics company. In this role, I manage a fleet of trucks by handling real-time dispatching, driver communication, route planning, and last-mile coordination. I also take on administrative responsibilities such as preparing quotations, scheduling appointments, organizing internal documentation, onboarding new hires, and providing daily support to leadership. A large part of my job also involves training staff and ensuring SOPs and checklists are followed for efficient and compliant operations.

Before this, I held customer service roles with major BPO firms like Accenture and Tech Mahindra, where I supported U.S. telecom and logistics clients. These experiences helped sharpen my skills in handling high-volume calls, resolving customer issues, and maintaining detailed CRM records. I’m confident in managing conversations professionally, whether I’m troubleshooting a service issue or scheduling a driver for a delivery.

I’m highly proficient with tools like Slack, Google Workspace, Canva, CRM systems, Samsara, and Unishippers, and I’m quick to learn new platforms. I’m also comfortable working night shifts aligned with U.S. time zones and managing tasks independently in a remote setup. I have a strong sense of accountability, a calm presence under pressure, and a natural ability to prioritize tasks while supporting both internal teams and clients.

What sets me apart is my commitment to both efficiency and human connection—I believe in getting the job done right, but also making sure people feel heard, supported, and valued. Whether I’m dispatching drivers, maintaining compliance trackers, or helping a customer find their bus schedule, I bring reliability, attention to detail, and care to every task I handle.

I’m always open to learning, growing, and contributing to teams that value collaboration, clear communication, and a shared mission to deliver excellent service.