Mary Grace Prado

MARY GRACE ARLANTE - PRADO CUSTOMER SERVICE VIRTUAL ASSISTANT ABOUT ME Highly skilled in the areas of customer service, administration and logistics CONTACT-- mg_prado88 INTERESTS APPS & TOOLS Microsoft Office Google Suite Communication (skype, zoom etc.) Email & chat software Canva SKILLS Data Entry: Typing Speed - 65+ wpm Internet research Above average communication skills A team player but can work independently as well A problem solver and a responsible decision-maker Highly motivated with a positive attitude WORK EXPERIENCE CHRISTIAN BERNARD MIDDLE EAST FZCO Dubai, United Arab Emirates Office Executive OCTOBER 2008 - JULY 2020 Personal Assistant to the General Manager Handled travel itineraries and hotel bookings Proposed meetings with prospective and existing clients Liaised with office executives from the main office and other subsidiaries Worked with the client's logistics personnel and moved their shipments according to their requirements. Prepared legal documents including but not limited to the renewal of the company Trade License Represented the company in various Dubai Government Offices Handled personnel visa application and renewals Regularly updated the contacts database Gathered quotations from vendors for the procurement of office equipment and supplies Assisted in developing a commercial catalogue for existing and upcoming product models Managed the office expenses, petty cash and quarterly budget MARY GRACE ARLANTE - PRADO CUSTOMER SERVICE VIRTUAL ASSISTANT EDUCATION WORK South Western University Cebu City, Philippines BS Medical Technology, 1990 MOTEI & ASSOCIATES Dubai, United Arab Emirates Office Assistant/Receptionist INTERNET SPEED DEVICE SPECIFICATIONS Processor: Intel Core i5 Installed RAM: 4 GB System type: 64-bit operating system x64-based processor EXPERIENCE APRIL 2007 TO SEPTEMBER 2008 Handled office correspondence: Attended to phone-in and walk-in inquiries Arranged meetings and appointments, hotel bookings and travel itineraries Regularly updated the contacts database GLOBE TELECOM Zamboanga City, Philippines Account Management Specialist JULY 1998 – MARCH 2007 Made cold calls Attended to walk-in sales and customer concerns Handled staff training and daily briefing Ensured superior customer engagement Supervised on the job training for newly hired employees FIRST LOVE BROADCASTING NETWORK Dipolog City, Zamboanga del Norte Philippines Radio Broadcaster MAY 1993 TO MARCH 1997 Voice Talent Handled daily radio programming and campaigned for commercial sponsors Effectively wrote and edited radio adverstisements Hosted a daily interactive morning show