Mary Grace Manalo Cam

MARY GRACE CAM GENERAL VIRTUAL ASSISTANT Sta Cruz, Zambales 2013 - - PROFILE SUMMARY Most of my work experience came from dealing with different service provide in the United States. As far as experience is concerned I am well equipped to be an Executive Assistant or a General VA of any client. I can easily adjust on fast pace environment and will be willing to share the best of my knowledge and skills to the company. PROFESSIONAL SKILL TECHNICAL SKILL Multi Tasking Professional Manner Problem Solving Organizational Skills Time Management Attention to Details MS Office Literate Expert Communication EDUCATION Office Administration Major in Office Management Rizal Technological University - Mandaluyong - WORK EXPERIENCE Health Care Specialist September 2012 - March 2015 APAC Customer Service, Alabang Discuss with Doctors and Hospital Staff about their patients medical coverage Explain to Providers their Itemized Bill Do corrections on Itemized Bill / Hospital Bills if necessary Handled MOM on behalf of Team Leader Collects report from calls made by colleagues and send it to Directors by End of Day Credit Specialist Synchrony Financial Services Explain to consumers how they got unauthorized charges Process payment and waive fees if necessary Upsell other private labeled credit cards consumers are eligible for Discuss further concerns that deals with their credit limits April 2015 - February 2018 WORK EXPERIENCE Technical Support | Sales | Collections June 2018 - March 2020 iQor, Sta Rosa Laguna Process troubleshooting with consumer's Smart TV, Mobile Phones and Internet Service Explain bills and do necessary adjustment if needed and approved by Managers Send email notification regarding progress of their application or service Set call backs to be able to attend to customer on their most convenient time Upselling mobile plans, adding tv channels, adding more data service to consumers plan Food Delivery Chat Representative March 2020 - August 2022 TaskUs Providing compensation to Drivers that are eligible Providing refunds to customers if unsatisfied with the service base on the criteria Set call backs to Drivers , Merchants and Customers if chat are disconnected Tracks all chat reference# via Excel File and send to Manager by end of day Mary Grace Cam