Mary Grace Guinto

MARY GRACE N. GUINTO #747 Atis St., NIA Rd., San Juan, Balagtas, Bulacan, Philippines, 3016 Skype ID: live:marygracedc180729 OLJ: https://www.onlinejobs.ph/jobseekers/info/706323 Email Add:-Contact No: - Objectives: Together with assets for instance sincerity, truthfulness and struggle for excellence, I will add value and strength to any company empowering me or a team which I am fraction of. Professional Experience: RNH REALTY Real Estate Agent December 2019 - present Duties and Responsibilities: study property listings interview prospective clients accompany clients to property site discuss conditions of sale and draw up real estate contracts. DATAMATICS UK LIMITED Homebased Sales Representative / VA May 2019 – January 2020 Duties and Responsibilities: Cold Calling individual in the UK to offer Accountancy services Answer incoming calls from prospective customers Ask pertinent questions to understand the customer’s requirements Persuade the customer to buy by demonstrating how merchandise or services meet their needs Go the “extra mile” to meet sales quota and facilitate future sales CONCENTRIX CUSTOMER RETENTION SPECIALIST June 2017-May 2019 Duties and Responsibilities: Took inbound calls and make sure to provide customer’s needs. Make sure to retain customers and provide them package that will suit their monthly needs and match deals from other competitors. Create cases and make sure to provide resolution. Generated tickets for other problems that cannot be resolved over the phone CONVERGYS CSR/TSR/FIELD SUPPORT April 2016 – May 24, 2017 Duties and Responsibilities: Took inbound calls for providing service and product information. Resolves customer’s technical, billing issues and Business to Business concerns over the phone Generated tickets for problems that cannot be resolved over the phone TELEPERFORMANCE Call Center Representative September 2015 – March 2016 Duties and Responsibilities: Took inbound calls for providing service and product information. Resolves customer’s technical issues over the phone Generated tickets for problems that cannot be resolved over the phone Maintained call logs Other Work Experience: BALIWAG LECHON MANOK INC. - Cashier/OIC November 20, 2013 - March 11, 2015 SUPER SHOPPING MARKET INC. (SM HYPERMARKET) - Cashier September 28, 2012 - February 6, 2013 PROSEARCH MANPOWER SERVICES - Human Resource Assistant May 14, 2012 - September 26, 2012 CDO FOODSPHERE INC. - OIC/Cashier February 22, 2011 - January 15, 2012 DUNKIN’ DONUTS - Cashier January 25, 2010 – December 28, 2010 Educational Background: Baliwag Polytechnic Colleges Baliwag, Bulacan Information Technology- Personal Information: Date of Birth:November 18, 1991 Civil Status:Single Height:168 cm Nationality:Filipino Character Reference: Emerson Galvez Dela CruzCynthia DC. Angeles Meat Inspector, LGUReal Estate Agent Municipal of BalagtasRNH Realty Bulacan- -