Mary Grace Guinto

Hello there,

I'm Mary Grace from the Philippines. I worked in the BPO Industry for 3 years. I've handled billing concerns, retentions, technical assistance, business to business calls, up-sell and general inquiries.I experienced dealing with different kinds of customers. Building an emotional connection with the customers is not easy and it’s even harder when there are no verbal or physical cues to follow. I’ve demonstrated success in responding to customers over the phone in an accurate and timely manner. Not just that, I always make sure that I addressed all of the customer’s concerns without lacking empathy. I'am willing to do everything in order to satisfy your need as a client.