Mary Grace Carnice

MARY GRACE CARNICE CUSTOMER SERVICE REPRESENTATIVE OBJECTIVE CONTACT- skype: live:mg.carnice - Purok 4, Brgy. 42 House# 0886 Rawis, Legazpi City Albay, 4500 Philippines EDUCATIONAL BACKGROUND Elementary Ibalon Central School Magallanes St., Legazpi City, 4500 Albay S.Y.2001 - 2007 Secondary Legazpi City High School Bitano, Legazpi City SY:- Tertiary Bachelor of Arts in Communication Aquinas University of Legazpi SY:- REFERENCES ARIANNE C. CHICOGO 11Plus1Cares Registration Specialist Email address:- To apply in any position suited to my qualifications and professionally share with your company my skills and talents. Customer Support representative with almost 6 years of experience of telephone and face-to-face sales, hotel reservations and account management. Pursuing to use my knowledge and skills to contribute with your company and continue to learn new tips that will enhance my efficiency as a representative. SKILLS Excellent communication skills while able to make personal connections, engage customers and always shows professionalism. Computer literacy with advanced knowledge in Microsoft Tools, Excel Proficient in Microsoft Office like MS Word, MS Publisher and MS PowerPoint Adaptable and well-organized Has the ability to do basic trouble shooting during technical issues Has the ability to work under pressure and with minimal supervision EQUIPMENT MAIN COMPUTER NEC Mate Computer Processor: Intel Core i5-3450 CPU @3.10GHz Windows 10 o Installed 8GB RAM 64-bit Operating System o with A4Tech Web Cam 1080p Headset JABRA full size noise cancelling headset with built-in microphone BACK UP SYSTEM Processor: AMD Ryzen 7 5825U with Radeon Graphics 2.00 GHz Installed RAM 8.00 GB System type 64-bit operating system, x64-based processor INTERNET PROVIDER DCTV Fiber Connection 60-100 Mbps WORK EXPERIENCES S.Y- AQUINAS UNIVERSITY OF LEGAZPI Front desk staff Record keeping of student's guidance attendance and guidance points In-charge of data encoding using MS Word and MS Excel June2014 – September 2015 PERFECT PITCH PHILS. INC. Outbound Customer Support (Academic Advisor Account) Provides phone support to high school graduate students from US who are looking for the best college university that will fit their needs Contacting colleges/ universities to directly refer a specific student to be administered in their school. Providing many options to students who have specific needs Scheduling the best and convenient time for the student to do orientation and examinations. February 2017-May 2020 SUTHERLAND GLOBAL SERVICES (Customer Support Representative, HomeAway/ VRBO) Provides phone support to travelers who are looking for a property that they want book on the website Assists travelers that are before, during and after their stay at the property Educating travelers about process that needs to be done when cancelling, modifying reservations or contacting property owners Provides the best resolution when traveler encounters major problem during stay especially when it includes same-day check-in cancellation by the owner or extreme misrepresentation July 2020- Dec 2020 VIRTUAL BRIDGE AGENCY (thru UPWORK) (Appointment Setter, Cold Caller and doing Live Call Transfers) Doing outbound calls using a dialer for different campaigns such as credit repair, GPS Demo Devices, Janitorial Services and Farmers Insurance Record keeping of potential leads thru Google Docs and Google Sheets Knowledgeable of different dialers like CONVOSO, MIGHTY CALLER,VICIDIAL, and PHONE BURNER Using of Zoom, Skype and sometimes Ring Central as mode of communication for training, shift time and meetings. January 2021October 2021 REAL ESTATE PROJECT SOLUTIONS COMPANY (Cold caller, Real Estate VA, Inside sales agent) Randomly calls potential home sellers and qualify them if they meet client’s criteria  Using CRM to track leads and to update client’s database Knowledge in using different dialers like Call tools, Mojo and Batch Dialer Using of Podio to update Lead tracker Knowledgeable to use Google sheets, do zoom meetings as well as Ring Central meetings October 2021- January 2022 CK AGENCY (Creative Team Member, Content Writer) Doing marketing research for clients, using Google Docs, Forms etc. Have basic knowledge in Canva Doing some basic designing for clients Creating Ebook content, Ebook covers, and creating Email Marketing plan, upselling emails etc. January 2022- November 2022 DISCORD CHATTER/ CHAT MODERATOR (Chat Support Representative) Answer random chats from group chat members Making sure to reach 300-500 chat per day Being able to answer the questions of interested participants Create and initiate a group activity that will make everyone busy and enterta February 2022- July 2023 Customer Service Representative (Go2 LLCHarvest Right) Answer inbound calls to assist customers about their inquiries Doing outbound calls when callback is needed Creating tickets for each call and schedule phone call appointments with technician. Assist customers to troubleshoot any issue they have with their machine PERSONAL INFORMATION Birthday: June 20, 1995 Age: 28 years old Gender: Female Height: 5'8" Weight: 55 kgs.