Door 4 Cruz Apt. Antipolo St. Cor. Molave St. MarCons Phase 2
Dau Mabalacat City, Pampanga-
Skype: grace.bucad1-
MARY GRACE BUCAD
SKILLS & ABILITIES
• Class Presentation and Facilitation
• Training and Module Development
• Flexible and Reliable
• World-Class Customer Service Skills
• Excellent in generating reports & documentation (MS Office, Excel and
Power Point)
EXPERIENCE
CUSTOMER SUPPORT REPRESENTATIVE, ACCUCOMCORP (Work-From-Home)
September 2017 – Present
•
Aid customers regarding their general queries regarding the services, their accounts
and billing.
TRAINING EXPERT, SUTHERLAND GLOBAL SERVICES TARLAC AND CLARK
July 2011 – May 2018
• Facilitating Foundation Training (Communications and Customer Service) for new hires
• Conducting Language Interviews and Calibration with Recruitment to ensure quality of
trainees
• Handling the Deployment Plan (trainer allocation, room reservations and schedules) for
the FX Team
• Certified to handle end-to-end (CX-PST-Nesting-Prod) process for FTD.
• Helped in launching Interactions by creating and customizing their CX Agenda and
modules
PROJECT BASED CUSTOMER SERVICE REPRESENTATIVE, SUTHERLAND GLOBAL SERVICES TARLAC
January 2011 – February 2011 (H&R Block)
•
Gave assistance to customers regarding their Income Tax Refunds and payment
transactions on their debit cards
CUSTOMER SERVICE REPRESENTATIVE, SUTHERLAND GLOBAL SERVICES CLARK
March 2008 - October 2008 (MyCheckFree)
Assisted customers with their electronic bills and as well as their payments.
EDUCATION
AB ENGLISH MAJOR IN THEATER, TARLAC STATE UNIVERSITY (2006 -2008)
PERSONAL
INFORMATION
• Date of Birth: April 21, 1989
• Age: 29
• STATUS: SINGLE
I hereby certify that the pieces of information stated above are true and correct.
Mary Grace Bucad
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