Mary Grace Adap Diesta

Mary Grace A. Diesta Indang Cavite, Philippines 4122 -- ㅡ Objective To establish a career and be part of a fast-growing company. To attain the peak of success with my hard work and potential in the shortest time possible. To yield a better work perspective and a competitive working environment with full encouragement and wholehearted participation. ㅡ Skills ● ● ● ● Communication Skills Interpersonal Skills Problem-Solving Skills Time Management Skills ● Gdefy (Upwork) / CSR/Sales/Admin Support ㅡ Experience April 2022 - Aug 2023, Remote Responsibilities: - ● Place orders with customers who call over the phone Provide accurate information (e.g. product features, pricing, and after-sales services) Become knowledgeable of the company's unique proprietary technology Answer customers’ questions about specific products/services Conduct price and feature comparisons to facilitate purchasing Manage returns of merchandise Stay up-to-date with new products/services TaskUs - Convoy / Logistics Specialist / Back Office Aug. 2019 – April 2022, Imus, Cavite Responsibilities: - Specialized in appointment scheduling, appointments with shippers/receivers, Track the loads and update the system Build loads Email Management Data Entry rescheduling ● Sitel - AT&T Direct TV / TSR / CSR February - June 2018, Mandaluyong City, Metro Manila Responsibilities: - ● Technical Support Representative Basic Troubleshooting Upsell and handle customer complaints and inquiries. Schedule technicians to customer's addresses Convergys - SlimWare Utilities / Sales Associate I August 2017– January 2018, Makati City, Philippines Responsibilities: - Inbound Selling - Upselling - Assist and answer customer inquiries through live chat ● Alorica - Sprint / CSR (Collection Specialist-High Risk Accounts) September 2014 - December 2016, Quezon Ave., Diliman, Quezon City Responsibilities: - Handle customer inquiries, complaints, billing questions, and payment extensions. - Upselling, basic troubleshooting, and phone handling. ㅡ Education ● San Jose National High School / Secondary Education 2008 - 2012, Dulag, Leyte ● Toro Hills Elementary School / Primary Education 2002 - 2008, Proj.8, Quezon City .