Mary Ghrace Lustre

MARY GHRACE BERDIDA LUSTRE 2897 Villa Imelda Camarin Caloocan City Email:-Phone number:- Skype ID: live:.cid.13824d516a63d68 SUMMARY Seeking a challenging position in a reputed organization where I can learn new skills, expand my knowledge, and leverage my learnings. To get an opportunity where I can make the best of my potential and contribute to the organization's growth. WORK EXPERIENCE October 2022 to January 2023 C3 Customer Contact Channels Bonifacio Global City, Taguig City Ambetter Healthcare • • Researched coverage and premium options. Obtained vital information to specify insurance type and coverage level. July 2022 to October 2022 AFNI Philippines Quezon City Farmers Auto and Home Insurance • Skilfully and patiently explained coverage options to potential policyholders, answering any questions or concerns. • Exceeded team goals by partnering with staff to share and implement best practices. • Analysed customer needs and provided the best options, upselling products and services. • Monitored clients' insurance coverages to ensure changing needs were met. August 2021 to July 2022 Convergys/Concentrix Quezon City United Airlines Loyalty Program • Established a base of loyal clientele due to excellent listening and research skills and a keen understanding of travel budgets. • • • August 2020 to May 2021 Asked open-ended questions to best understand client needs and determine the best travel offerings. Organised and printed travel dates, schedule and airline information to present detailed itinerary to customers. Ensured high-level guest service by going above and beyond to achieve client needs and resolve issues. Convergys/Concentrix Cebu City CITI Bank (The Home Depot) • • • Delivered comprehensive and supportive customer service to all clients using exceptional customer service skills. Explained bank services, financial products and applicable fees to customers. Responded and assisted customers with account inquiries and updates. September 2019 to February 2020 VXI Panorama Quezon City AT&T Direct TV • Responsible for overseeing interaction between computer systems, communication methods, and devices. • Conduct research on network products, services, protocols, and standards. • Monitor and troubleshoot problems as needed. May 2019 to September 2020 ALORICA Philippines Quezon City Barclays Fraud Analyst • Reviewed transaction monitoring reports for suspicious activity. • Engaged with other banks and financial institutions about reports of fraudulent behaviour. • Questioned customers without influencing answers or making clients feel interrogated. SKILLS • • • • • • Salesforce CRM Customer liaison Sales strategies Industry trends Fraud identification techniques Computer literate EDUCATION University Of Caloocan City (Undergraduate) • Bachelor of Business Administration • Bachelor of Arts Caybiga High School (Graduate)