Mary Fadairo

FADAIRO MARY IMOLEAYO Mobile: (- | Email:-Address: Ota, Ogun State PROFILE SUMMARY Dedicated and result-oriented customer specialist and assistant with a strong background in customer service, communication and relationship management and administrative skills. With a proven ability to provide high-quality support to diverse clients across industries, ensuring satisfaction, retention, and loyalty. Also adept at identifying customer needs, resolving concerns efficiently, and delivering tailored solutions to enhance brand experience. Equipped with strong technical, analytical, and interpersonal skills to drive positive outcomes in fast-paced environments. I help busy professionals and small businesses stay on top of operations while freeing up their time. AREAS OF EXPERTISE • • • • • • Complaint Resolution Relationship Building Client and Employee Relations Inbox and Calendar Management Microsoft Suites Data Entry & Record-Keeping • Time Management • CRM Software (HubSpot, Zoho, Salesforce) • Call Center & Email Support • Excellent Communication • Communication & Interpersonal Skills • Market & Customer Research • AI Tools for Customer Engagement • Scheduling; Calendly, Google calendar TECHNICAL PROFICIENCIES & SOFT SKILLS • • • • • • • • • Proficient in Microsoft Office Suite, Canva, Google Workspace (Docs, Sheets, Forms, Slides, Calendar) CRM Tools: HubSpot, Salesforce, Zoho CRM Customer Feedback Tools: SurveyMonkey, Typeform, Cognitoform Live Chat Platforms: Intercom, Freshdesk, Zendesk Strong Written and Verbal Communication Proactive and Self-motivated Detail Oriented Time Management Empathetic, Friendly and Calm Under Pressure RELEVANT WORK EXPERIENCE Virtual Assistant/Customer Support Specialist – JettyAge Digitals – Okota, Lagos • Resolved customer complaints and inquiries via email and live chat May 2024 – Till Date • Coordinated logistics, followed up with vendors and tracked delivery updates • Scheduled internal meetings and maintained team calender • Prepared reports and formatted documents for client presentations • Built strong relationships with vendors, suppliers, and key customers to ensure loyalty and satisfaction. • Introduced self-service FAQs and guides, reducing support calls • Managed customer records and improved CRM data accuracy by 30%. EDUCATION B. Agricultural Extension And Rural Sociology – Olabisi Onabanjo University, Ago-Iwoye Sept 2017 -July 2023 REMOTE WORK READINESS • • • • Owns a laptop and smart phone with regular internet access Familiar with virtual collaboration and team communication tools Works well with minimal supervision and delivers on time Comfortable with multiple time zones REFEREES Available on request.