Mary Eichenbrawne Palma Mediavillo

MARY EICHENBRAWNE P. MEDIAVILLO Block 9 Lot 16 Phase 2, Casa Amaya Subdivision, Brgy. Amaya 1, Tanza, Cavite Phone: - Email:-_____________________________________________________________________ OBJECTIVE: To be able to share my gained knowledge as a Customer Oriented Individual from my previous Company that I have worked with and be of service to the Company that I will be working with. EMPLOYMENT BACKGROUND: May 10, 2016 - present Escalation Lead Manpower Group / HP Phils. Inc. Feb. 22, 2016 - May 3, 2016 Student Progress Advisor Global Learning Support July 20, 2015 - Jan. 18, 2016 Employee Engagement Specialist Human Resources Department CIM Technologies, Inc. Aug. 18, 2014 - July 16,2015 Customer Service Representative Corporate Sales Department CIM Technologies, Inc. April 7, 2014 – Aug. 12, 2014 Customer Service Representative Orchid Cybertech Services Inc. TPG Australia Oct. 22, 2013 – April 3, 2014 Consultant Teleperformance Phils. Telstra Australia May 16, 2013 – August 2013 Trainer/Coordinator Jigu Corporation, Makati City November 15, 2012 – May 15, 2013 SP-CX Admin Support Forecourt Unlimited Inc. for Shell Pandacan Depot December 16,2011 – Aug. 27, 2012 Team Leader Level 2 Smart iPhone Helpdesk iPlus Intelligent Network, Inc. Subsidiary of e-PLDT Aug. 23,2011 – Oct. 27,2011 Call Center Representative – Tier 2 Startek BPO Makati Philippines January 23, 2008 – March 14, 2008 Telemarketer JMS Call Center Jalan Bassar, Singapore March 6, 2007 – January 18, 2008 Quality Assurance Officer/ Call Center Trainer Xynet Communication Solutions, Inc. Makati City, Philippines January 2006 – August 2006 Senior Customer Relations Officer Broadband Philippines, Inc. Makati City, Philippines May 2004 – May 2005 Team Leader (Telemarketing Team) Issho Genki Philippines, Inc. Pasig City, Philippines October 13, 2003 – March 2004 Customer Service Representative Teletech Inc. Pasay City, Philippines March 2003 – June 2003 Customer Service Specialist Gold’s Gym Manila Makati City, Philippines August 2002 – November 2002 Area Sales Supervisor Cleancom International Mandaluyong City, Philippines May 2002 – August 2002 Telemarketer/Account Executive The Clean Company, Inc. Mandaluyong City, Philippines April 1999 – January 2001 Team Leader (Customer Service Team) Eastern Telecommunications Phil. Inc. Makati City, Philippines April 1996 – December 1997 Customer Service Officer Pilipino Telephone Corporation Makati City, Philippines COMMENDATIONS, SEMINARS AND OTHERS: October 3, 2007 “JOB WELL DONE” PGMA CALL CENTER GRADUATES JOB Fair with E-PLDT Xynet Communication Solutions, Inc. April 18, 2007 “JOB WELL DONE” Outstanding Job for Simple.Net Xynet Communication Solutions, Inc. January 20, 2006 Certificate on Finishing Courses for Call Center December 11 and 12, 2011 Certificate on Premium Call Handling Skills Workshop Talkshop, Learning Center for Language and Culture May 9,2015 Socionics for Sales People with Boom San Agustin May 23,2015 Communicating Assertively with Boom San Agustin July 11 and August 8, 2015 Train the Trainers Certificate (2 Part Training with Boom San Agustin September 29, 2015 Closing the Leadership Competency Gap - Overview : Center for Leadership Change - Franklin Covey Philippines, Makati City November 26, 2015 7Habits for Highly Effective People - Overview : Center for Leadership Change - Franklin Covey Philippines, Makati City EDUCATIONAL BACKGROUND March 1995 Bachelor of Arts major in Psychology Philippine Women’s University Taft Ave., Manila OTHER SKILLS: · Proficient in using Computer Software such as Microsoft Office: Word, Excel and Power Point. · Knowledgeable in using Adobe Photoshop CS and Macromedia Flash MX. · Knowledgeable in Basic PC Troubleshooting (Software and Hardware) and Set up, Network and Network Printers. · Knowledgeable in using machines like: PC, Macintosh Computers, Facsimile, Printer, Scanner, etc. · Average: 48/wpm. PERSONAL BACKGROUND My children are Jheiro age 20, Raven age 18, Abiel age 17 and Athila age 7 year old. I am hardworking, calculated risk taker, persevere, good follower and listener, with entrepreneurial spirit. CHARACTER REFERENCE As per request