Mary de Guzman

Mary Maradel De Guzman Objective Be flexible and can work with minimum supervision Maintain a mature disposition and positive attitude Experience Aug 2014 - Present Elance/Upwork Virtual Assistant ▪ Appointment setting for FSBO, Expired and Buyer Leads ▪ Lead Management Program in various CRM ▪ Administrative tasks _____________________________________________________________________________________________ Dec 2, 2013 - Aug 2014 MyOutdesk, Inc Leads Specialist ▪ ▪ ▪ Appointment setting for FSBO, Expired and Buyer Leads Lead Management Program in Follow up Boss through IDX (Buyers) and Home Value Leads (Sellers) Comparative Market Analysis for Seller Leads August 2011-July 2013 Odesk.com Virtual Assistant ▪ Handled different projects based on the clients’ needs April 2008-Jan 2011 VXI Global Quezon City Training Specialist ▪ ▪ ▪ Conducted product specific and communication skills trainings Coordinated with clients to ensure meeting of expectations Created training matrix and modified modules Nov 2006-March 2008 NCO Group Quezon City Technical Support ▪ ▪ Troubleshoot of internet connection issues Handled account related issues like retention and billing disputes Education- La Consolacion College Bachelor of Science in Hotel and Restaurant Management ▪ Deans Lister Mendiola, Manila