Mary Cris Untalan

MARY CRIS L. UNTALAN Lot 8 Offelia St. (beside house # 15), Road 20, Brgy. Bahay Toro, Proj. 8, Quezon City--PROFILE Age Date of Birth Civil Status SSS 35 years old December 1, 1981 Married- Sex Place of Birth Religion TIN Female Quezon City Catholic- EDUCATIONAL BACKGROUND Bachelor of Science in Home Economics Major in Foods and Food Service Management (Graduate) Centro Escolar University, Mendiola, Manila 2000 – 2003 WORK EXPERIENCE Home Based Freelance thru Upwork.com/Hubstaff – Waiting Room Solutions Medical Billing Representative (December 2016 – Present) Clerical/Virtual Assistant (March 2016 – Present)  Practice Management Company provides billing services to medical offices across the country from Goshen, New York, USA.  Provide customer support towards medical professionals; coding, claim follow-up, contacting patients and contacting insurance companies;  Follow strict compliance of HIPAA;  Ensure accuracy and proper documentation and adhere to a policy of confidentiality;  Create business correspondents and payment agreements with patients under precollections;  Appointment setter for patients;  Virtual secretary to medical practitioner. United Health Group – Quezon City Customer Service Representative – Provider Services (May 2015 – March 2016)  International Health Insurance Company – provide customer support towards medical professionals; Follow strict compliance of HIPAA; Ensure accuracy and proper documentation and adhere to a policy of confidentiality VXI – Quezon City Technical Support Representative (March 2015 – May 2015)  Comcast Central – provide technical support towards customers; Follow strict compliance of policy; Ensure accuracy and proper documentation and adhere to a policy of confidentiality HSBC – Quezon City Customer Care Service Specialist (September 2014 – May 2015)  Marks and Spencer Bank, UK – provide customer support towards credit/store card holders; Follow strict compliance of UK Monetary policy; Ensure accuracy and proper documentation and adhere to a policy of confidentiality Teletech – Quezon City Customer Service Representative ( 2014 – May 2015) Marks and Spencer Bank, UK – provide customer support towards credit/store card holders; Follow strict compliance of UK Monetary policy; Ensure accuracy and proper documentation and adhere to a policy of confidentiality Granny and Grampy Store – Quezon City Store Keeper (December 2010 – Present)  Ensure stock availability, and inventory; Monitor everyday sales Convergys – San Lazaro, Manila Customer Service Representative (November 2009 – May 2010)  International Health Insurance Company – provide customer support towards medical professional; Follow strict compliance of HIPAA; Ensure accuracy and proper documentation and adhere to a policy of confidentiality. NCO – RMH Teleservices Asia-Pacific Inc. – Quezon City Collections Agent (May 2008 – September 2009)  US Credit Cards – Recoveries, bad debt collection; Follow strict compliance of Fair Debt Collection Practices Act; Ensure accuracy and proper documentation and adhere to a policy of confidentiality. Technical Support Agent (January 2008 – May 2008)  Gaming console; Ensure that appropriate remedial action is taken; Documenting accurately and completely. SMART Telecommunications/ICONS – Quezon City Customer Service Representative (November 2006 – June 2007)  Assist clients as customer service associate, providing precise and accurate information; Ensures that quality and accuracy are met in every call received. STAR PAPER CORPORATION – Quezon City Sales Support/Administrative Assistant – Sales Department (August 2004 – July 2006) CMF Marketing Group Corporation – Quezon City Office Personnel (January 2004) Wa Fu Japanese Restaurant – Quezon City Dining Staff (November 2003 – January 2004) FriEND’s Café – Centro Escolar University, Mendiola, Manila On-the-Job Trainee as Store Manager (January 2003 – February 2003) Albergus Catering, Inc – Quezon City On-the-Job Trainee as Office Staff and Banquet Assistant (November 2002 - January 2003)