Mary Cris Melanie M. Macasaquit

MARY CRIS MELANIE MACASAQUIT SOCIAL MEDIA MANAGER ABOUT ME EDUCATION 2000 - 2015 | BACHELOR OF SCIENCE IN CIVIL ENGINEERING OCT 2008 - DEC 2008 | Certificate Course in AUTOCAD 2009 WITH COLOR RENDERING OCTOBER 28, 2007| WITH 80.67% RATING SKILLS SEPTEMBER 1, 2021| DICT SEPTEMBER 1, 2021| LEJIT ONLINE ACADEMY TOOLS AND SOFTWARE EXPERIENCES 2021 SOCIAL MEDIA MANAGER Develop creative and engaging social media strategies Create engaging multimedia content across multiple platforms Manage and facilitate social media communities by responding to social media posts and developing discussions Recommend improvements to increase performance Set targets to increase brand awareness and increase customer engagement Administrative task as directed by the client 2006 - 2007 WORKFORCE/ REAL TIME ANALYST (BUSINESS PROCESS OUTSOURCING) Utilizes systems for monitoring calls and staffing to ensure adherence to clients standards Prepares, analyzes, and distributes hourly, weekly, daily, monthly and quarterly reports to maintain a balance of the account Performs other duties as may be directed and assigned by authority/management 2013 - 2016 ONLINE ENGLISH TEACHER/RAREJOB Online English teaching of Japanese students and professionals Assessing the development and progress of each student in their understanding of the English language - OPERATIONS SUPERVISOR (Telecom Company) Manage a 20-30 team of call center agents Responsible for the "on the floor activities" Monitor queue and track agents productivity Present to the Project Manager a breakdown of daily, weekly and monthly activities Administer training programs for new hires and existing staff - LEAD GENERALIST/COLLECTIONS AGENT/OUTBOUND TELEMARKETER/CUSTOMER SERVICE REPRESENTATIVE (BUSINESS PROCESS OUTSOURCING) Call customers, business to business and prospective clients to offer products and set appointments Call customers and companies to collect delinquent loans.  Prepares and send demand letters to customer that has delinquent loans  Prepares daily and monthly reports to adhere with clients standards For more information, you can check out my BIO: Facebook Page Link: https://www.facebook.com/herrera.cris Instagram link: https://www.instagram.com/crismacasaquit/ LinkedIn Page: https://www.linkedin.com/company/-/ad min/ Twitter Page: https://twitter.com/crismac0909 Contact Information ADDRESS: Purok 2 Barangay Alvindia Tarlac City Email:-CP: -