Mary Colette Ugwuja

MARY-COLETTE CHIMEREOGO UGWUJA Lagos State. - -PROFILE SUMMARY Highly effective and organised individual with a range of skill-set gained through work experience as Executive Assistant, and Customer Service Executive. Adept at managing and streamlining administrative processes to reduce errors, improve accuracy and efficiency, and achieve organizational objectives. Dedicated to bettering customer experience with timely assistance, helpful feedback, and respectful conflict management response. Enthusiastic and personable individual who enjoys working with people and building long-lasting relationships. Committed to high quality of work, good judgment, possess strong interpersonal skills, and ability to prioritize and multitask in a fast-paced environment. CORE SKILLS AND COMPETENCE ♦ Highly organized, detail-oriented, result driven, and possess effective leadership, communication, analytical, teamwork, adaptability, and time management skills. ♦ Outstanding ability to manage events, ensure error-free reports, deliver high quality performance, focus on details and ensure accuracy. ♦ Excellent ability to maintain a high level of confidentiality, help improve processes through effective planning and organization. Capable of maintaining files and updating records, making travel arrangements, providing customer service, conducting research, assisting with project management and handling correspondence. ♦ ♦ Strong ability to multitask, problem-solve, and ensure excellent general administrative and customer service delivery without compromising standards. WORK EXPERIENCE EXECUTIVE ASSISTANT TO THE MANAGING DIRECTOR |AUGUST 2019 - DECEMBER 2020| Channel 1000 Multi Ventures. ♦ Organized the new office and designed systems to maximize administrative operations, maintained sensitive documents in compliance with security procedures, and improved the quality and standard of appointments. ♦ Planned and supervised all personal travel arrangements including: air travel, ground transportation, and accommodations. ♦ Maintained daily task list-arranged meetings and made appointments with individuals on a priority basis. ♦ Managed office in the absence of the MD; facilitated and conducted meetings, and compiled highlights of various meetings. CUSTOMER SERVICE EXECUTIVE Orchneal Consults. |JANUARY 2018 - DECEMBER 2018| ♦ Demonstrated integrity with experience in customer service and management which resulted in excellent customer relationship building and retention by 65% ♦ Addressed customer complaints and created a customer relationship management (CRM) database which was used in tracking and resolving customer inquiries. Resolved 250+ weekly customer inquiries via phone and email, and consistently exceeded targets. ♦ AREAS OF EXPERTISE Regulatory compliance Planning and implementing Correspondence handling Corporate communication File management system Emotional intelligence Conflict management Office management Travel arrangements Project management People management Customer service Documentation Recordkeeping Phone handling Multitasking Negotiation Research LANGUAGE English GENDER Female TECHNICAL SKILLS MS Office tools CRM software REFERENCE Available on request ♦ Pioneered development of an improved system for following up with unsatisfied customers, reducing customer churn by 6%. EDUCATIONAL EXPERIENCE BACHELOR'S DEGREE IN LIBRARY AND INFORMATION SERVICE (2.1) Nnamdi Azikiwe University, Awka (CGPA 4.21). WEST AFRICAN EXAMINATION COUNCIL Federal Government Girls College, Lejja. |2017| |2010|