Mary Claire Devera

Mary Claire Devera CUSTOMER SERVICE/VIRTUAL ASSISTANT --Davao City, Philippines SUMMARY SKILLS Communication & Conflict Resolution Multitasking & Attention to Detail Technical Proficiency & Sales Skills Chat, Voice, and Email Support (Travel Account) Document Management & Data Entry TOOLS Travel Systems: Athena, Genesys, Sabre, Galileo CRM Microsoft Office & Google Suite Slack EDUCATION UNIVERSITY OF SOUTHEASTERN PHILIPPINES Bachelor in Secondary Education Major in English 2012 - 2016 Dedicated and results-driven Customer Service Representative with 5 years of experience providing top-notch support and building strong customer relationships. Skilled in problem-solving, communication, and conflict resolution, with a passion for delivering exceptional service. Seeking to contribute my expertise in handling inquiries, resolving issues, and ensuring customer satisfaction to help enhance the customer experience. WORK EXPERIENCE TRAVEL ACCOUNT SPECIALIST II | CONCENTRIX - PHILIPPINES (US ACCOUNT) NOVEMBER 2023 - MARCH 2025 Managed travel bookings using Athena, Genesys, Sabre, and Galileo. Assisted with flight, hotel, and car reservations, resolving issues promptly. Delivered exceptional customer service via Chat, Voice, and Email. Efficiently handled multiple accounts with tailored solutions. Ensured operational efficiency through attention to detail and adherence to processes. SUBJECT MATTER EXPERT | CONCENTRIX - PHILIPPINES (US ACCOUNT) JUNE 2021 - NOVEMBER 2023 Served as a primary contact for domain-related inquiries. Provided guidance, knowledge sharing, and process improvements. Mentored team members and resolved complex issues. SALES ASSOCIATE | VXI GLOBAL HOLDINGS INC. - PHILIPPINES (US ACCOUNT) JANUARY 2019 - APRIL 2022 Met and exceeded sales targets for telecommunication products. Delivered customer service while addressing inquiries and troubleshooting issues. Promoted products and communicated promotions effectively.