Mary Claire Devera

I’ve been in customer service for five years now, and let’s just say—I know how to handle all kinds of situations. Whether it’s dealing with frustrated customers, guiding people through tricky policies, or making sure their travel plans go smoothly, I’ve got it covered.  

As a Customer Service Representative, I’ve learned how to think fast, solve problems, and keep conversations clear and friendly. People don’t just need answers; they need reassurance and efficiency, and that’s exactly what I bring. No matter how complicated the issue, I stay patient and focused, making sure customers walk away feeling heard and helped.  

When I stepped up as a Subject Matter Expert, I got the chance to take those skills to the next level. I didn’t just handle customer concerns—I helped my team do the same. From coaching team members to sharing best practices, I became the go-to person for guidance. I made sure our processes stayed sharp, our responses stayed consistent, and our team stayed motivated. Troubleshooting escalations? No problem. Helping a colleague boost their confidence? Absolutely. I loved being a support system, both for the team and for customers.  

Now, as a Travel Account Specialist II, I get to use my expertise in travel systems like Sabre and Galileo to help people plan their trips without the stress. Whether they need to book a flight, change their itinerary, or figure out cancellations, I make sure everything runs smoothly. Travel can be unpredictable, but I’m here to find solutions fast. Policies? No problem. Unexpected schedule changes? I’ll sort them out. I keep things clear, simple, and hassle-free so people can focus on enjoying their journey.  

Across all these roles, I’ve built strong communication, leadership, and problem-solving skills. I can juggle tasks without breaking a sweat, guide people through complicated situations, and keep things running efficiently. Whether I’m assisting customers, mentoring teammates, or managing travel logistics, I stay adaptable, reliable, and focused on solutions.  

At the end of the day, my job is about making life easier for people—whether they’re customers looking for answers or teammates looking for support. I thrive in fast-paced environments and love knowing I’m helping things run smoothly.