MARY NNAMANI
VIRTUAL ASSISTANT
PROFILE
CONTACT
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Organized Virtual Assistant specializing in streamlining administrative tasks
and enhancing productivity. Known for managing schedules, handling
customer inquiries, and coordinating projects with keen eye for detail.
Consistently improved client satisfaction by providing timely and accurate
support, contributing to smoother operations and more focused business
growth.
Lagos, Nigeria
https://www.linkedin.com/in/mary-nnamani
EDUCATION
WORK EXPERIENCE
Virtual Assistant
Digital Support
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MAY 2024-JAN 2025
Scheduled meetings, conferences and appointments.
UNIVERSITY OF NIGERIA
Managed social media accounts; improved brand visibility.
English and Literary Studies
Provided excellent customer service via telephone and email
Bachelor of Arts
interactions thereby boosting customer satisfaction levels.
GPA: 3.8 / 4.0
Managed databases to ensure accurate record keeping.
Liaised with clients, enhancing customer service standards.
Managed
SKILLS
Appointment scheduling
Customer engagement
Microsoft Office proficiency
Task prioritization
Self-motivation
Schedule management
Data Entry
Project support
Canva
Excel spreadsheets
Social media account management
Customer service excellence
CERTIFICATIONS
and
tracked
incoming
and
outgoing
email
correspondence, ensuring replied were sent within required
timeframes.
Booked flights and hotels for domestic and international
meetings.
Customer support specialist
Feb 2023- March 2024
Sweetlyn Creatives
Improved customer retention through proactive communication
strategies.
Coordinated with other departments to resolve cross-functional
issues.
Provided feedback on customer interactions to enhance company's
products and services.
Collaborated with the sales team to identify upselling opportunities
whilst aiding customers.
Boosted customer satisfaction by resolving complex queries swiftly.
Utilised various CRM systems to improve efficiency.
Coursera: Customer Care Fundamentals
Digital Support: On Demand IT Skills
LANGUAGE
English (Fluent)
REFERENCE
Ekwutosi Okeh
Ogechi Lynda
Digital Support
Sweetlyn Creatives
Phone: +-
Phone:
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Email :
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Email :
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