Mary Chinenye Nnamani

Hello, I'm Mary, a skilled and results-driven Virtual Assistant with experience in appointment setting, virtual assistance, and customer support.

I specialize in supporting busy executives, entrepreneurs, and e-commerce businesses by handling day-to-day tasks efficiently and accurately, allowing you to focus on what matters most in your business.

I am passionate about providing exceptional service and pride myself on my attention to detail, professionalism, and client satisfaction. I always aim to exceed expectations by streamlining processes, improving communication, and driving operational efficiency.

Projects & Achievements:

1. Managed Appointment Scheduling for a Corporate Firm:

Organized and scheduled meetings and appointments for over 20 executives, improving meeting efficiency and reducing scheduling conflicts by 35%.

2. Virtual Assistance for a Growing Shopify Store:

Assisted with product listings, order fulfilment, and customer queries, helping the business scale its operations and achieve a 20% increase in sales over six months.

3. Customer Support for an Online Retailer:

Provided outstanding phone and email support, achieving a 95% customer satisfaction rating and improving response times by 40%.

 My Expertise Includes:

✅- Virtual Assistance: Supporting your online store with order processing, inventory management, product listings, and customer inquiries, helping you run your business seamlessly.

✅- Customer Support: Handling customer queries through phone, email, and live chat to ensure your customers feel heard and valued, contributing to better client retention and brand loyalty.

✅- Appointment Setting & Scheduling: Efficiently managing appointments, bookings and calendar coordination to ensure you stay organized and productive.

✅- Calendar and Email Management: Organizing emails, meetings, appointments, and events to optimize your time and keep you on schedule.

🔹 Why Choose Me?

I am committed to providing the highest level of support for your business. Here’s what sets me apart

• Reliable & Detail-Oriented – I ensure accuracy in every task and never miss deadlines.

• Excellent Communicator – I provide clear and prompt updates to keep everything on track.

• Proactive & Solution-Oriented – I don’t just complete tasks; I find ways to improve processes.

• Tech-Savvy & Adaptable – Comfortable with new tools, ready to take on new challenges and quick to learn industry-specific software.

• Client-Focused Approach – I tailor my services to match your unique business needs and give 100% client satisfaction.

• Time Management and Organizational Excellence: I am adept at managing multiple tasks simultaneously and ensuring that deadlines are met, even in high-pressure situations.

🔹 Tools I Use:

Customer Support: Intercom, Zendesk, Freshdesk, HubSpot, Chatbot, Tawk.to.

Email & Communication: Outlook, Slack, Zoom, Microsoft Teams, Google Workspace (Docs, Sheets, Gmail, Calendar).

Scheduling: Calendly, Google Calendar, Microsoft Outlook

Productivity & Collaboration: Notion, Trello, Asana, Click Up

Certifications

Certified Virtual Assistant

Certified Customer Care Fundamental

Certified Digital Witch Information Technology Support 

Certified Customer Care Professional

I am a virtual assistant you can trust to handle daily operational activities, allowing you to focus on strategic goals. I am also eager to learn and adapt to new tools to further streamline processes.

If you're looking for a reliable, detail-oriented, and experienced Virtual Assistant who can streamline your operations, enhance customer experiences, and manage your e-commerce tasks efficiently, I’m here to help.

Let’s discuss how I can contribute to your business success.

Hire me today, and let’s get started.