Mary Camille M. Quiambao

Mary Camille M. Quiambao Blk 10 Lot 47 Camia Street, TS Cruz Subdivision, Almanza Dos, Las Pinas City 1751 Email:-Mobile number:- Professional Summary: A hard-working, committed , and competitive individual who is able to work as part of a team as well as under own initiative. Has excellent communication skills and is able to liaise with colleagues and customers in a professional manner. Trustworthy and reliable to follow instructions to maintain a high work output with great efficiency and accuracy. Always smartly presented, easy to negotiate and to approach and has excellence with timekeeping. Core Qualification:  Known as one of the top agent from my previous companies.  Excellent organisation skills.  Excellent computer skills (MS Office and internet using).  Effective written and communication skills.  Fast learner. Work Experience: SYKES ASIA INC. Capital One Credit Services May 2011 to October 2011     Providing information to the customers about their credit card application. Helping customers get their credit limit increase. Providing the customers a good quality service on how to protect their card. Assisting the customers on processing the application via phone call ALORICA PACIFIC RIM AT&T Uverse July 2014 to November 2014      Processing the porting numbers of the customers. Helping with the sales of the product. Answering customers query via phone call, email or chat. Helping the customers to have a technician on the field to activate the modem for the internet connection and for the activation of the phone number. Assisting the customers or technician on how to activate ad troubleshoot the modem. EPERFORMAX CONTACT CENTRES AND BPO PAYPAL February 2015 to February 2016       Assisting the customers on how to apply online. Answering customers queries via phone call and email in a timely manner. Assisting the customer on how to send and receive cash using PayPal. Helping the customers how to determine a phishing email. Educating the customer about the process of sending cash. Educating the customer about the bank transfer. IBEX GLOBAL FitBit October 2016 to February 2017     Assisting the customers via email in a professional and friendly manner. Educating the customers about the product that they are using. Assisting the customers on how to replace or get a discount of the product. Educating the customers on how to troubleshoot the product as well as how to manage their syncing issues. WNS GLOBAL State August 2017 to October 2018       Helping the customers apply for an insurance regarding their car, home and contents. Answers customers query via phone call and email in a timely manner. Learning about the needs and wants and also the culture of the customers from New Zealand. Helping with the sales of the insurance, Helping the customers get their insurance approve by going above and beyond. Helping colleagues as a floor support by taking an escalated call. And by teaching them the right process. Education: Secondary Education- University of Perpetual Help System DALTA Primary Education- Almanza Elementary School Personal Reference: Portia Bautista WNS Global Inc. Mobile No.:- Email:- Joven Baltazar JR. Eperformax BPO & Contact Centre Mobile No.:- Email:- Arnel J. Vincoy Ibex Global Mobile No.:- Email:-I hereby certify that the above information is true and correct to the best of my knowledge. __________________________________ Mary Camille M. Quiambao Applicant