Mary Blackshear
Rockwall, TX | LinkedIn |- |-WORK EXPERIENCE
Honored Foundation
Remote
Director of Operations, Programs, and Strategy
November 2022 – July 2024
● Led and managed the Honored Schools nonprofit program in collaboration with 8 District Leads and program
partners, leveraging real-time data analytics for insights, posting Spanish nominations & translations on our
website, and program materials distribution, leading to a 111% expansion in program reach and impact.
● Spearheaded the development and implementation of robust operational systems within a shared services
framework, demonstrating leadership in optimizing efficiency and quality across all facets of operations,
resulting in an 80% increase in client satisfaction ratings while demonstrating proficient management skills.
● Developed and revamped Standard Operating Procedures, including the introduction of the onboarding and
offboarding process, enhancing organizational knowledge management and streamlining workflow, leading to a
30% reduction in operational errors.
● Introduced and managed core company software including Slack, Zoho Analytics and Asana’s knowledge
management platform to facilitate seamless internal remote communication, driving a 20% improvement in
project delivery timelines.
● Led over 8 cross-functional projects and initiatives, ensuring alignment with organizational objectives through
effectively implementing OKRs, and improving overall performance and efficiency, while maintaining a
meticulous track of project milestones and deliverables.
SecureVision
Remote
Sr. Operations Specialist / EA to CEO
August 2022 – October 2022
● Enhanced company operations by developing streamlined processes and playbooks, facilitating multi-state and
international IT employee onboarding and offboarding, resulting in a 20% improvement in talent management.
● Supported Sales Operations through proficient Salesforce management, efficient proposal preparation, precise
contract drafting, and seamless client onboarding, contributing to a 10% increase in sales pipeline conversion.
● Assisted the Marketing department in guest podcast preparation and lead generation activities, fostering
strategic partnerships and expanding brand visibility, resulting in a 5% growth in lead acquisition.
● Ensured the Finance team's operational efficiency by meticulously furnishing proper documentation, contracts,
and invoices, streamlining financial processes and reducing payment processing time by 15%.
● Managed and organized the company-wide tech stack, including Google Workspace, Slack, Salesforce,
Calendly, and Zoom, optimizing collaboration and productivity across departments, leading to a 20% increase in
overall operational efficiency.
Foundation Marketing
Remote
Executive Assistant to the Founder/CEO
December 2020 – April 2022
● Orchestrated the various stages of internal projects, including spearheading the CEO's culture-focused
initiatives through employee relations, using agile methodologies to increase project completion efficiency and
lead organized team efforts in alignment with the firm's goals.
● Coordinated the seamless implementation of strategic HR administration through the employee benefits
program, designing the Employee Handbook fostering employee satisfaction and retention, resulting in a 45%
improvement in morale and engagement.
● Enhanced the talent acquisition process through full-cycle recruiting by designing job postings, talent sourcing,
conducting interviews, and hiring qualified job applicants, resulting in a 20% reduction in time-to-hire and an
increase in the quality of hires.
● Pioneered the development of the HR training program and DEI employee programs, providing internal growth
opportunities for employees through employee reviews, fostering a culture of continuous learning and
professional development, and resulting in a 15% increase in employee retention and skill development.
● Administered payroll through Deel for 26 U.S. and international employees, meticulously managing expense
reimbursements, ensuring HR compliance with local and overseas regulatory requirements.
VURU
Remote
Virtual Executive Assistant
June 2015 – December 2020
● Provided comprehensive administrative and operational support for 5 serial entrepreneurs and small business
owners simultaneously, optimizing their productivity and enabling them to focus on core business activities,
resulting in a 20% increase in operational efficiency.
● Advocated between internal teams and the executive team, ensuring effective management of project timelines
and budgets, fostering collaboration and alignment across departments through conflict mediation, leading to a
25% improvement in project delivery timelines and cost savings.
● Expedited domestic and international travel arrangements, conducting thorough research, and booking flights
and hotels, facilitating ground transportation, coordinating restaurant reservations, offering activity
recommendations, and developing detailed itineraries, resulting in a 30% reduction in travel-related stress and
increased executive satisfaction.
● Simplified internal and external corporate documents for team members and industry partners, enhancing clarity
and accessibility, resulting in a 20% improvement in communication efficiency and alignment.
● Enhanced and organized company-wide filing systems of the customer database for efficient record-keeping,
ensuring easy accessibility to critical information, and facilitating streamlined decision-making processes,
leveraging advanced analytics tools, contributing to a 15% increase in data accuracy and retrieval speed.
ACCOMPLISHMENTS
Honored Foundation
● Increased company efficiencies by 87% by implementing new company-wide software such as Slack, LastPass,
Calendly, Bloomerang (donor management software), Loom and Calamari (time-off platform), demonstrating a
strong focus on operational efficiency and customer success tools.
● Improved nationwide programming through developing external playbooks and implementation guides, and
internal SOPs, resulting in a new onboarding process while decreasing ramp time by 40% for new employees.
Foundation Marketing
● Supported the addition of major brands such as Mailchimp and Canva, and the interest of Verizon and PepsiCo.
● Introduced and led the transition of company-wide software and processes such as HR platforms (Humi),
expense reimbursement programs (Expensify), Canadian to American legal business filing, and implemented
the onboarding and offboarding experience while processing payroll for international employees.
● Received company-wide recognition for "less chaos" in the CEO’s calendar, "playing an instrumental role in the
early development of organization and processes," and "one of the best at SOPs in the industry."
EDUCATION
Western Governors University
Business Management
Remote
SKILLS & INTERESTS
Skills: U.S. & International HR Compliance and Administration (Deel, Gusto, Rippling, Justworks) | Advanced
Agile Project Management | Data Strategy & Analytics (SQL, Zoho Analytics) | OKR Implementation and
Management | Salesforce Management | Customer Success Operations | Sales Operations | Google Suite and
Microsoft | PM Software (Asana, Trello, Notion, ClickUp, Monday) | CRM Software (Hubspot, Salesforce) |
Salesloft | Slack | Conferencing Platforms (Zoom, Google Meet) | Shopify | Zapier | Password Management
(LastPass, 1Password) | Expense Management (Expensify, Brex) | Bill.com | Figma | Canva | Pitch | Calendly | Loom
| eSignature Platforms (DocuSign, Hello Sign) | WordPress
Interests: Biz Operations, Workflow Optimization, Community and School Volunteering, Plant-Based Nutrition
