Mary Bello Oro

BELLO-ORO MARY TIJESUNIMI Lagos State, Nigeria PERSONAL PROFILE A dedicated Customer Support Specialist with a strong background in administrative assistance and customer service. Proficient in delivering exceptional service through active listening, empathy, and effective communication. Skilled in organization and conflict resolution, ensuring seamless customer experiences. Passionate about enhancing customer satisfaction and driving business success. PROFESSIONAL SKILLS AND COMPETENCIES Proficient in Microsoft Office and Google Workspace Excellent communication skills Skilled in time management Excellent personal management skills Problem-solving oriented Ability to align with organizational vision Excellent team player and Leadership skills Empathetic and active listening Proficient use of customer relationship management tools like Hubspot Proficient in Adobe Creative Cloud Software and Figma Software Quick learner with the ability to adapt to new systems and processes efficiently EDUCATION QUALIFICATION WITH DATE Lagos State University B.Sc Chemistry Providence Heights Secondary School Secondary School Certificate Examination Providence Nursery and Primary School First School Leaving Certificate Alx virtual assistant program TRAINING Jobberman Jobberman Soft Skills Training LinkedIn Digital ready skills Excel Effective communication WORK EXPERIENCE Stanbic IBTC Pension Managers Office: Benefit fulfillment Officer- Key Responsibilities Processing over 3000 clients’ benefit application Answering client’s inquiries on account based on the service level agreement and keeping service records Troubleshooting processes and innovating to increase client satisfaction Using Customer Relationship Management (CRM) software to manage client engagements and resolve complaints. Chevron Nigeria Limited (Internship)2020 Key Responsibilities Sensitization of employees in health, safety, and environment Taking meeting minutes Preparation of auditing financial reports Carried out testing and purification of water in the plant Monitored daily operations and tasks Maintenance and Supervision of machines Communication on the need for safety Walking staff through the safety procedure Tools Google Workspace (Docs, Sheets, Drive, Calendar, Gmail), Microsoft Office (Word, Excel, Outlook, Teams), Canva, Hubspot, Trello, Asana, Calendly, Notion, slack, Zoom, Loom. HOBBIES Learning new things Photography and Graphic designs Research and Data Collection