Mary Bello Oro

I am an empathetic and positive individual who enjoys providing exceptional customer support to ensure the client has a positive relationship with a business. The different channels I am experienced in engaging with clients are emails, phone calls, and live chats.

As an experienced administrative officer and customer support agent at a financial institution, I successfully handle inquiries, res, resolve complaints, and of inquiries lored solutions to ensure a positive customer experience. I skillfully use CRM tools like Salesforce and Hubspot to track customer interactions, manage support tickets, and maintain organized records, my problem-solving approach to challenges and active listening skills enable me to address customer concerns with professionalism, patience, and empathy.

Beyond customer support, my experience as a business support working in the operations department provided me with skills to assist with administrative task to help business stay organized and efficient. From managing calendars, scheduling appointments, and handling emails to data entry and document preparation to ensure smooth day-to-day operations.

My expertise in Microsoft Office, Google Workspace, and project management tools like Trello and Asana allows me to efficiently organize workflows and meet deadlines.

I am a good fit as a customer service specialist to enhance your brand reputation and an organized virtual assistant to streamline operations because of my strong communication and multitasking skill, I am detailed-oriented and tech savvy, I have a customer-centric approach, I ensure to carry task efficiently.

I will love the opportunity to work work with you to run your business efficiently and to create exceptional experience for your customers.