Mary Antonette Salut

  Mary Antonette Salut General Virtual Assistant   Contact   Address Lila, Philippines 6304 Phone - E-mail -  Personal Information   Date of Birth: September 13, 1999 Place of Birth: Tagbilaran City, Bohol Gender: Female Age: 23 yrs. old Citizenship: Filipino Religion: Roman Catholic Civil Status: Single   Skills   Customer Service Excellent Time Management Very Good Solid Organizational Skills Excellent Online Tools Efficiency Excellent Phone, email and instant messaging communication Skill Very Good   Languages   English Excellent Filipino Very Good Cebuano Excellent   Versatile aspiring virtual assistant with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.   Work History     2022-08 to Present   Korean Guide/Briefer (Part Time) Oceanturismo Whaleshark Watching Taug, Lila, Bohol Delivered outstanding hospitality and excellent customer service. Giving clear explanation on Do’s and Don’ts when doing whale shark watching. Processed registration and tickets. Served over 300 Korean customers per day. Recommended products that meet customer needs, emphasizing quality and usefulness.   2022-01 to 2022-07   Customer Service Representative TaskUs Company, Tagbilaran City, Bohol Listen to customer concerns, answer customer questions and provide information about the company’s products and services. Served over 20-25 customers per day Provide solutions that fit those individualized situations and prioritize the customer’s needs at each process step. Processed customer complains about accounts and payments. Setting Up and guiding new customers’ account.   2020-11 to 2021-12   Receptionist Cwall Resto at Loay, Bohol Greeting visitors, helping them navigate through there designated tables and supplying them with refreshments as they wait. Provide customer support. Answering calls and giving information to inquirers and customers.   2021-05 - 2022-01   Social Media Manager (Freelance) Maan hub-Small local Business Bohol, Philippines Handling Business’s social media which include editing/taking pictures, engaging customers’ inquiries, creating own tagging and captions. Handling the weekly sales and reporting. Monitor daily and weekly analytics of visitors, content creation, and knowing the algorithm with social media (Facebook, Instagram, and TikTok). Worked with customers to understand needs and provide excellent service.   2019-08 - 2020-03 2014-05 - 2017-04   Sales Personnel 7/11 Corporation Manila Devoted particular emphasis to punctuality and worked to maintain an outstanding attendance record. Used critical thinking to break down problems, evaluate solutions and make decisions. Developed and implemented performance improvement strategies and plans to promote continuous improvement. Prioritized customer service. Sales Attendant (Part-Time) Marlinda Commercial Sagbayan, Bohol Recommended products that meet customer needs, emphasizing quality and usefulness. Maintained stock and replenished workstation products. Delivered outstanding hospitality and excellent customer service. Recommended additional items to customers before completing orders and advising patrons of monetary totals.   Education     2018-06 - 2021-12   Bachelor of Science in Tourism Management (Undergraduate) Holy Name University - Tagbilaran City, Bohol ● Awarded- Dean’s Lister   2016-06 - 2018-04 2012-06 - 2016-04   Senior High School Diploma Holy Rosary Academy- Lila, Bohol Awarded with Honors Strand: General Academic major in Information and Communication Technology Junior High School Diploma Saint Augustine Institute- Sagbayan, Bohol ● Awarded with Honors   2006-06 - 2012-04   Elementary Graduate Sagbayan Central Elementary School- Sagbayan, Bohol Philippines ● Awarded with Honors