Mary Anne
J. Winffotter
Medical Virtual Assistant; Team Leader
725 Int. 31 Laong Nasa St., Tondo, Manila, Philippines
www.linkedin.com/in/mary-anne-winffotter3b52bb266
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SKILLS SUMMARY
Clinical Skills:
EHR:
CRM:
Hard Skills:
Soft Skills:
Basic Physical Exam (Eyes, HENNM); Patient Assessment; Medical History; Vital Signs
DrChrono; Prime Clinical Systems: OnSTAFF; Meditab: Intelligent Medical Software (IMS)
HubSpot
Appointment Scheduling; Intake Form; Authorization; Pre-Authorization; Records
Retrieval; Payment Posting; Case Management; Revenue Cycle Management
Call Support; Customer Service; People Management, Excellent Communication
CAREER HISTORY
February 2024-December 2024
Team Leader | eData Services Phils, Inc.
Onboarded and trained Virtual Assistants to their respective accounts, teaching necessary skills to
ensure high-quality services provided to clients.
Collaborated with management to facilitate scoping for new and existing clients such as developing
work guidelines, checklist, job descriptions, and minutes of the meeting.
Attended various meetings, presenting updates and discussing actions to further improve client
deliverables and satisfaction.
Assisted management with any administrative tasks as needed.
Played a key role in providing feedback and coaching to Virtual Assistants.
Medical Virtual Assistant | eData Services Phils, Inc.
October 2023-December 2024
Renew Health | Arizona, USA | Remote
Renew Health is a pain management facility handling motor vehicle accident (MVA), personal injury (PI), and Workers’
Compensation (WC) patients.
Served as Discharge Case Management Coordinator, efficiently submitting records and bills to Case
Managers on-time.
Assigned to Case Management, coordinating with law offices, facilities, and specialties to process
providers’ orders, securing approval, submit outbound referrals, and retrieve necessary records.
Coordinated with Attorneys regarding lien agreement, limits and liabilities, neuro rehabilitation, and
case follow ups to timely document updates into patients’ charts.
Managed all office Email correspondence (No show notice, balance verification, records and bills
request, reduction request) and inbound faxes, efficiently indexing documents according to
categories.
Posted final payments to reflect patients’ balances in database, accurately.
Served as Call Support and Appointment Scheduler.
Fremont Orthopedic & Rehabilitative Medicine (FORM) | California, USA | Remote
Fremont Orthopedic & Rehabilitative Medicine is an orthopedic facility providing treatments and procedures for urgent
care injuries and occupational health for the injured body parts: hands, wrist, and elbow.
Served as New Patient Scheduler, ensuring completion of intake form and new patient chart.
Served as Open MRI Scheduler, performing pre-screening and securing pre-authorization.
Served as Authorization Coordinator, processing orders and treatment recommendations that are
submitted to Insurance carriers, and ensuring determinations are received.
Collaborated with internal Utilization Review (UR) department to process appeals for resubmission of
authorization request. Final determinations with denial status are sent for IMR.
The Institute for Hand and Microsurgery | California, USA | Remote
The Institute for Hand and Microsurgery is a facility specializing in various services such as orthopedic surgery, plastic
& reconstructive surgery, pain management, etc.
Spearheaded the account by creating work guidelines and implementing a modified productivity
tracking sheet, leading a pioneer team to strictly adhere to newly developed protocols.
Served as Authorization Coordinator that secures authorization for medical treatment and services,
and oversaw the whole process from referrals to obtaining reports.
Served as Call Support by addressing all callers’ inquiries and requests.
Served as Records Retrieval Coordinator where previous and existing medical records from other
parties are obtained to ensure up-to-date documents to be reviewed by providers and/or internal
Review of Records (ROR) department.
Hospital Internship | St. Jude General Hospital & Medical Center
September 2017-October 2017
Shadowed Doctors and medical professionals, observing daily routines of patient care, treatment, and services.
Operated basic medical equipment with supervision.
Conducted vital signs on patients (blood pressure, pulse rate, respiratory rate, etc).
Learned sanitary practices and food safety, including meal preparation.
Organized patients’ charts in nurse station, improving their productivity.
Presented a Dengue case study to Doctors.
EDUCATION
Pamantasan ng Lungsod ng Maynila (University of the City of Manila)
Bachelor of Science in Biology Major in Medical Biology
June 2018-August 2022
Pamantasan ng Lungsod ng Maynila is recognized as a renowned scholars' university of Manila City.
2nd Place: Laboratory Skills Competition, College of Science, 2019
Research: Knowledge, Attitudes, and Practices of Patients with Mental Health Issues in Manila Towards
Telemedicine
CERTIFICATES
Introduction to CRM with HubSpot | Coursera Project Network
January 2025
Associated skills: Customer Service, Customer Relationship Management (CRM), Data Management, Sales Operations,
Marketing
Credential ID: TSGESY3UCJX1
https://www.coursera.org/account/accomplishments/certificate/TSGESY3UCJX1
Clinical Terminology for International and U.S. Students | University of Pittsburgh
Associated skill: Medical Transcription
Credential ID: 5QZTKTBXUKFC
https://www.coursera.org/account/accomplishments/certificate/5QZTKTBXUKFC
Character References are available upon request.
October 2023
